Ward Clerk - Day Surgery Unit

Job overview

**Applicants who have applied for this role in the last 6 months need not reapply**

The Ward Clerk role is to act as a receptionist and first line contact for patients, relatives and visitors to the department. To perform clerical and general office duties. The Ward Clerk is responsible for management of case notes for all elective day surgery patients.

Main duties of the job

The post holder will be required to provide a professional, efficient and comprehensive service within the Day Surgery Unit

Using an advanced level of computer skills, the post holder will navigate Patient Administration Systems and take an active role in departmental audits.

The role requires the ability to work under own initiative and under pressure, demonstrating the ability to multitask.

The role requires close liaison with other disciplines and the provision of a courteous, reliable and high quality service to patients, relatives and carers and healthcare professionals.

Working for our organisation

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.

1. Perform reception desk duties i.e. dealing with Patient enquiries, directing Patients to waiting areas/ward/ ophthalmic area. Ensuring effective communication at all times.
2. Answering the telephone and taking messages.
3. Under supervision of Budget Holder manage stationary and routine office items stock levels. Unpack Office stores items and keeping cupboards/shelves tidy.
4. Liaise with other departments and disciplines on a daily basis.
5. Collecting notes from medical records library/ secretaries/PAAU and any other department for all day case patients.
6. Ensure that all notes are tracked to the correct area/department.
7. Prepare case notes ensuring all patient details are correct. Notes should be assembled following written guidelines.
8. Admit all day case admissions onto ICS at the beginning of the episode of their care to ensure that the data is live.
9. Discharge all day case patients onto ICS at the end of the episode to ensure that the data is live.
10. Ensure that all notes are returned to the correct department i.e. coding and secretaries.
11. Maintain and update the patient ICS computer system.
12. Assist in the training of new staff.
13. To ensure that all mandatory training is up to date.
14. To assist with maintain Health and safety at work.

Person specification

essential and desirable

• Evidence of secondary education qualifications and willingness to undertake training and development in the role
• Experience of working in a clerical setting
• Excellent verbal and written communication skills
• Able to communicate sensitively and tactfully with patients and carers
• Working in a fast paced environment dealing with the public

• Knowledge and skills in I.T.
• Experience of working in a hospital setting
• GCSE Maths and English Language