Support Service Desk Analyst
NHS Jobs Northampton
Support and assist with development of the Associate Service Desk Analysts. Work with the Service Desk Analysts to identify process improvements. Ensuring the service offered is to the highest standard and gives great customer service. Ensure that you lead by example, show empathy and understanding when dealing with ICT shy users whilst providing guidance in line with user's abilities.
Responsible for ensuring tickets are logged in a consistent manner which meets the standard minimum data set. Contribute to ensuring that you deliver to agreed SLAs. Providing technical advice and information to the Associate Service Desk Analysts.
To contribute to producing and maintaining operational procedures. Ensure that calls logged to the Service Desk are answered promptly, accurately and in line with agreed service standards and then pro-actively managed to a successful conclusion.
This includes liaison with end users, other departments, and third parties. Ensuring that all methods of customer contact are monitored and responded to -Telephone calls, Emails, Self-service tickets Management and Leadership Contribute to the implementation of the Group Digital Strategy, in line with Group, National priorities and initiatives, and leading digital techniques.
Deputise for the Service Desk Analyst as necessary and where appropriate. Technical Service Delivery Work with the Service Desk Analyst to identify trends in incidents to contribute to problem records. Be aware of all changes and when they are taking place.
Responsible for ensuring tickets are logged in a consistent manner which meets the standard minimum data set. Contribute to ensuring that you deliver to agreed SLAs. Providing technical advice and information to the Associate Service Desk Analysts.
To contribute to producing and maintaining operational procedures. Ensure that calls logged to the Service Desk are answered promptly, accurately and in line with agreed service standards and then pro-actively managed to a successful conclusion.
This includes liaison with end users, other departments, and third parties. Ensuring that all methods of customer contact are monitored and responded to -Telephone calls, Emails, Self-service tickets Management and Leadership Contribute to the implementation of the Group Digital Strategy, in line with Group, National priorities and initiatives, and leading digital techniques.
Deputise for the Service Desk Analyst as necessary and where appropriate. Technical Service Delivery Work with the Service Desk Analyst to identify trends in incidents to contribute to problem records. Be aware of all changes and when they are taking place.
Ensure that routine maintenance and remedial work is appropriately scheduled and undertaken so that it does not adversely impact the availability of business-criticalsystems.
Northampton General Hospital NHS TrustNorthampton
Job overview
As a Support Service Desk Analyst, you will be responsible for being a team member of the 1^st Line Service Desk team that will be responsible for providing 1st line ICT support for the Group. Acting as a point of escalation...
Reed Talent SolutionsBedford, 18 mi from Northampton
Senior Service Desk Analyst
c. £50,000 per annum
Bedford Based
Hybrid Working
Permanent
As a Senior Service Desk Analyst you will support the IT Service Manager to keep these service and solutions operating to or above their availability...
Milton Keynes, 12 mi from Northampton
as needed.
• Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary.
• Conduct advanced network troubleshooting and root cause analysis.
• Provide advanced support for mobile devices (Apple & Android...