Customer Services Officer

Customer Services Officer

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The Role - Customer Services Assistant - Letchworth Garden City SG6 3JF

Temporary role to start ASAP

• Our customer service professionals are the primary relationship with our internal and external customers; either by direct or virtual contact, ensuring customers receive a high-quality customer experience.
• Handling customer enquiries by telephone, letter, social media, email and face to face and logging comments, compliments, and complaints.
• You will be responsible for resolving as many customer enquiries as possible at the point of enquiry, about a variety of different Council services such as Council Tax, Housing, Waste, and Environmental Health, amongst others. The role also involves some administrative tasks.
• You will need to promote the best image of the company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures whilst maintaining the highest level of personal conduct.

• Customer focused.
• Rigorous with a strong attention to detail.
• Able to adapt your speech/voice tone to each situation.
• Able to remain calm under pressure with a high level of resilience.
• Proactive/reactive, reassuring and understanding.
• Able to advise/coach customers.
• Agile and able to embrace constant change with adaptability.
• You will need to have good computer skills and be able to communicate effectively whilst taking accurate and appropriate details on computer systems and navigating computer-based information to resolve enquiries accurately and efficiently.
• Experience in providing customer service solutions across a range of different customers with confidence.
• The ability to multitask, set priorities and manage time effectively.
• Effective, clear, and professional written and verbal communication.
• Ability to analyse a situation, identify a solution and take a decision.