Learning and Organisational Development Administrator-Surrey Down H&C

Job overview

Surrey Downs Health & Care

Are you an organized and proactive individual with a passion for supporting learning and organisational development?

We are looking for a Learning and Organisational Development Administrator to join our team at Surrey Downs H&C. In this pivotal role, you will provide vital administrative support to the Learning & Development Team, ensuring the smooth delivery of training programs for Health Care Assistants, Registered Nurses, and other staff.

This role is integral to maintaining the professional development of our staff, ensuring all training sessions are well-organized and effectively delivered. If you thrive in a dynamic environment and enjoy supporting others to succeed, we’d love to hear from you!

• Assist with administrative functions of the Learning & Development Team
• Recording the internal non-medical courses delivered for the Health Care Assistants/

• Liaise with the Communication Team to advertise the training dates on the Intranet.
• Liaise with the Education Team to input training dates into the online booking system to enable bookings.
• Liaise with teams to advertise the training dates
• Assist with training days to ensure effective facilitation of training sessions
• Supports the team in administrative and clerical work
• To set up an electronic delegate list of all training days to allow monitoring/maintaining the attendance list
• Send out an e-confirmation letter to all the delegates prior to each training day
• Monitor booking cancellation by re-allocating places that have been cancelled
• Prior to each training day, co-ordinate with the Lead to discuss the number of delegates and rescheduling dates if the attendance is below the minimum required number
• Escalate capacity issues ahead of time to facilitators and plan for additional sessions
• Support the Learning & Development Team in the smooth running of all the training preparing all training resources/relevant workbooks before each session
• Following up with non-attendees and update the system with this information to ensure accurate and up to date record keeping

Working for our organisation

Surrey Downs Health and Care deliver care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• CSH Surrey
• Epsom and St Helier’s University Hospitals NHS Trust
• Surrey Council County

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

Detailed job description and main responsibilities

For a comprehensive overview of the role and its requirements, please refer to the attached Job Description and Person Specification.

Person specification

Qualifications

• Good understanding of verbal and written English and Mathematics to at least GCSE Grade C

• Administrative Qualification

Experience

• Experience in a training administrative role
• Previous experience of using IT Solutions to streamline administrative processes

• Previous NHS experience

Skills

• Proficient in Microsoft Office Software; including Word, Excel and PowerPoint to Intermediate level.

• Full UK driving License