Customer Service Administrator

Are you ready to make an impact from day one? We are recruiting for a key client in Huddersfield who needs a temporary Customer Service Administrator with the potential to go permanent for the right candidate. Immediate start available!

Hours: 37.5 per week, Monday to Friday, 9:00 a.m. - 5:30 p.m.

Role Overview: As the vital link between customers and the company, you will ensure accurate information is provided regarding orders both pre- and post-delivery.

Key Responsibilities:

• Order Management: Accurately input and upload manually placed orders into the planning system.
• Customer Coordination: Negotiate delivery dates and times with customers.
• Reconciliation: Perform reconciliation duties based on customer requirements.
• System Updates: Keep the planning system updated for accurate site planning.
• Safety Management: Address safety-critical defects promptly, halting site operations if necessary.
• Customer Follow-Up: Regularly contact customers to resolve outstanding issues.
• Helpline Support: Respond to customer inquiries about deliveries.
• Complaint Handling: Log and escalate customer complaints, ensuring timely resolutions.
• KPI Logging: Record KPI information for management reports.
• Cost Tracking: Collate data on additional costs for monthly charging.
• Administrative Support: Assist with various tasks to ensure smooth shift operations.
• Accurate Record-Keeping: Maintain precise customer details for site works.

Required Skills:

• Previous experience in customer service - essential
• Ability to meet deadlines and manage time effectively.
• Professional and helpful attitude towards customers, colleagues, and the public.
• Strong organizational and communication skills.
• Immediate availability.

Benefits:

• On-site car parking.
• Competitive hourly rate of £12.82 plus Reed benefits.

Ready to hit the ground running? Apply today and start making a difference!