Frontline Officer
City Health Care Partnership CIC (CHCP CIC) is an independent, co-owned Community Interest Company providing high quality local health and care services at several sites across Hull and East Yorkshire.
Commissioned by the NHS and local authorities, we are a co-owned, socially responsible business. Our profits are re-invested into our services, our staff, and the communities we work in. We employ over 2,000 people and have over 1.7m patient contacts each year across move than 50 different services.
At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.
Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.
A positive work/life balance benefits both employees through improved health and wellbeing, and employers because staff are more productive and satisfied at work. Flexible working is part of a wider commitment to improve the quality of working life and we recognise that it has a positive impact on the retention of our colleagues.
We therefore support and encourage open conversations about flexible working in order to ensure that our colleagues can work in a manner that best suits their personal needs and preferences.
Local flexible working arrangements are developed in partnership between line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay. If you would like to discuss then please make contact with the recruiting manager.
PLEASE NOTE: IF YOU ARE A PERMANENT CHCP EMPLOYEE APPLYING FOR A TEMPORARY / SECONDMENT OPPORTUNITY YOU MUST ENSURE YOU HAVE APPROVAL FROM YOUR CURRENT LINE MANAGER BEFORE APPLYING. IF YOU WOULD LIKE TO DISCUSS THIS WITH HR, PLEASE CONTACT 01482 236923.
Job overview
We are seeking a motivated and customer-focused frontline worker to join our Smokefree Knowsley Team. The role will involve talking to members of the public and helping them to access our Smokefree Service and other public health services. The ideal candidate will have experience of dealing with customers on the phone, be a good listener and enjoy helping clients.In return you will be joining a fantastic team of people who have varied background in public health and working with communities.
Main duties of the job
There are plenty of opportunities to be part of the development of these services, as well as packages of support and training to develop you. With opportunities for flexible hybrid working and a great teamwork ethic, CHCP is a great place to work.If you feel this is the perfect position for you, we'd love to hear from you
For further information please contact Nicola Cartwright, Northwest Services Programme Lead on 0151 4267462 or email [email protected]
Working for our organisation
At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.
Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody.No matter your role at CHCP, we’ll support you to thrive.
As the 13^th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Detailed job description and main responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person specification
Qualifications
Essential criteria- Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
- Word processing to RSA 2 standard International Computer Driving License (IDCL) or able to demonstrate appropriate level of skill
- Current Full Driving License
Knowledge and Experience
Essential criteria- Knowledge of a range of routine administration procedures
- Knowledge of stock control
- Previous experience of working with general public
- Ability to deal with potentially challenging and distressed people
- Previous NHS experience
- Previous experience of working with general public
Please note that this check will be charged to you in four monthly instalments when you commence employment/start your new role with City Health Care Partnership CIC.
Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email [email protected]) with their application number once they have completed their DBS application form.The team is able to prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘staff benefits’ link.
Let us know if you need any extra support. If you would like this document in a different format, for example in easy read, large font or braille or if you have a disability, long term health condition by which you need to discuss adjustments please contact the Human Resources Team on 01482 236923 where we can support you through this.