Maxillofacial and Orthodontic Clinic Coordinator/Receptionist - Kettering
Job overview
As a busy, expanding Maxillofacial and Orthodontic unit, we are looking for a dynamic, well organised, proactive individual who's looking for a challenge.
This position requires a friendly individual who can work within a busy environment and has a ability to problem solve. The department has recently expanded and offers a range of services. The successful applicant will be expected to work as a team but show initiative, they must be able to adapt to a changing work environment and work well under pressure.
Excellent communication skills are essential as you will be negotiating, booking and co ordinating patient appointments over a multitude of platforms. You will also be the welcoming face of the department so a friendly, professional disposition is an absolute requirement !
If you enjoy being part of a friendly, motivated team where you will have the responsibility of working alongside the clinical team, ensuring the preparation for these fast moving and diverse services - this is the job for you!
Main duties of the job
Post holder will be front of house and the greeting face of the department, therefore must have a pleasant and friendly manner. Will be required to greet the patients and ensure the patients demographics are correct, updating where necessary.Good communication skills are essential as working alongside the multidisciplinary team, liaising with different departments, trusts and departments to ensure good continuity of care for patient cohort. This includes negotiation of outpatient clinic appointments with patients and subsequent booking of clinics on electronic systems.
Booking Minor surgery appointments for patients within the department following consultation - filling and fully utilising clinical procedure sessions. Liaising with medical secretaries, medical records and other department to ensure correct documentation is available for patient attendance.
The post holder will require a good working knowledge of IT as all systems used in this post are digital.
Please see attached Job description for more details
Working for our organisation
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people.We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
Our Excellence Values:
Compassion
Respect
Integrity
Courageous
Accountable
Detailed job description and main responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
Person specification
Qualifications
Essential criteria- NVQ level 3 in admin or Equivalent Hospital Experience
Knowledge and Experience
Essential criteria- Evidence of full range of IT skills
- Experience of data entry, storage of data
- Excellent Verbal and written communication Skills
- Ability to overcome communication barriers
- Evidence of organisational skills and prioritisation
- Has working knowledge of digital systems used within the trust
- Understanding of RTT referral pathways
- Experience of working in a hospital environment
- Knowledge of administrative procedures
- Minimum of 2 years experience working in a similar post, internally or externally
Important Information
Applications will be transferred to TRAC system, by completing an application your are giving authorisation for the transfer of your data.
Correspondence regarding your application will be sent to you via a TRAC system account.
We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
We welcome applications from members of our black and minority ethnic (BME) communities, especially in relation to senior posts within at KGH.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
Appointments will be made on merit.
In submitting an application form, you authorise Kettering General Hospital (KGH) NHS Foundation Trust to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training record.
If you need to have a Disclosure Barring Service (DBS) check, as a requirement of the role, you will be required to repay the cost of obtaining a DBS check (£49.50) and this amount will be reclaimed from your first salary. From 1st February 2019 all new starters to the Trust are required to join the DBS update service as per Trust DBS Re-checking Policy which has an annual cost of £16.New employees who do not join the update service will be required to pay £49.50 for a new DBS check in 3 years time.
Please note that news starters with KGH are subject to a six month probationary period.
Please ensure that the information you provide on your application form is correct, accurate and that nothing has been omitted. Any information that is stated in your application form in relation to qualifications/training courses/work/education experience/references must be able to be evidenced.Failure to do so may result if your offer being withdrawn.
"Safeguarding is everyone's business. KGH considers Safeguarding a priority amongst its citizen's and a key value for all employed to the service."
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.