Patient Pathway Co-ordinator / Validator

Job overview

An exciting opportunity has arisen for an enthusiastic, quality driven Patient Pathway Coordinator to join our busy and dynamic Elective Pathways team.

We are seeking people who have excellent attention to detail with the confidence to communicate effectively at all levels. You will be someone who has consistent high standards work, be able to manage and prioritise your own workload, remains calm under pressure and enjoys working as part of a team.

It is desirable that candidates should be familiar with NHS patient administration systems and have a working knowledge of local and national access targets.

Our vision is to develop and deliver a high-quality Elective Pathways Service across the Northern Care Alliance and as a direct consequence recruit and retain well motivated, high quality staff in a structure which is up to date, fit for purpose, provides job satisfaction and work life balance.

Please be advised that whilst this post is based at Rochdale Infirmary there will be an opportunity to work from home but you may occasionally be required to travel across NCA sites.

• The post holder will facilitate a timely patient journey by ensuring coordinated and streamlined processes revolve around the patient and their individual needs
• To ensure potential breaches of RTT (referral to treatment) and cancer waiting times targets are avoided or escalated to the relevant manager
• To assist in the ongoing development of administrative systems consistent with the service improvement programme to streamline the patient journey and improve the quality of patient care
• Provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times
• To provide Directorate Managers with information on any potential variation in performance against Access Targets when all possible solutions have been explored
• To identify capacity shortfall and escalate the required resources to Directorate Managers
• Act in a professional and polite manner at all times, maintaining high levels of customer care
• Participate in creating an environment conducive to the acquisition of further knowledge and skills
• Maintain good relationships, communicating with all disciplines within the Trust
• Maintain good relationships and effective communication with patients, relatives and carers
• Actively participate in departmental and other group meetings

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person specification

Knowledge, Training & Experience

• Experience of successfully managing change
• Experience of managing waiting lists and admissions processes
• Experience of using IT systems, such as MS Office
• Able to prioritise and plan own workload and work to tight deadlines
• Able to influence and gain the confidence of clinicians and staff in other departments and at all organisational levels within the Trust
• Able to act on own initiative and as part of a team
• Excellent negotiation skills
• Excellent written and verbal communication skills
• Excellent organisational skills
• Understanding of the need for confidentiality
• Self-motivated and willing to learn new skills
• Flexible to suit the needs of the service
• Willing to take on extra training

Qualifications

• NVQ 3 qualification or equivalent
• GCSE ‘O’ Level Grade A-C or equivalent

• Knowledge of Patient Administration System (PAS)
• Knowledge of NHS waiting times processes and targets
• Knowledge of RTT (Referral to Treatment) rules and guidance in line with Trust Access Policy

Skills & Abilities

• Ability to work in a high pressure environment
• Ability to maintain confidentiality
• Ability to present relevant information in a concise format
• Ability to communicate effectively at all levels
• Good interpersonal and people skills

• Good information presentation skills

We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.

If you require any reasonable adjustments to the application process, please contact [email protected]

For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will be only be offered for external non-NHS appointments.

In applying for this post, you give the Trust permission to use your data for recruitment purposes.

Please note that this vacancy may be withdrawn at any time should we receive sufficient applications or if it is filled via the internal redeployment process.

Keep up to date with the latest job opportunities and information across the Northern Care Alliance by following us on Twitter and Facebook: @NCACareersNHS