Customer Service Advisor
About Us
Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people.Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.
Morrison Water Services is currently looking to recruit a Customer Service Advisor to work on our Yorkshire Water WSP contract in Bradford.As a Customer Service Advisor you will be part of our Customer Team who are responsible for managing customer cases in relation to reported water supply problems. You will ensure issues are fully resolved using your negotiation and influencing skills to deliver results which exceed our customers’ expectations, as quickly as possible.
You will be part of a dynamic, structured and highly professional team.
Morrison Water Services (MWS) is the largest part of the Water division (which also includes IWJS, IDS and PMP). MWS is the provider of essential infrastructure services through long-term framework agreements to the water (Clean and Waste) sector across the UK & Ireland.Our workforce operates 24/7, in local communities to keep the taps running and toilets flushed.
As the Customer Service Advisor your duties & responsibilities will be:
- Update customers on issues they have reported
- Communicate with customers using a variation of methods including calls and emails
- Liaise with other departments within the business to get resolutions for customers
- Utilise all systems to ensure that accurate information is available to communicate with customers.
- Liaise with operational staff to ensure site visits and remedial works are completed to resolve complain
- Understand both MUS and YW processes to get the best resolution for the customer as swiftly and effectively you can.
- To interact with colleagues to build relationships and promote working as a team
Skills & Knowledge Requirements:
- Passionate about Customer Service
- Effective communication skills
- Good time management
- Computer literate
- Ability to act calmly and rationally in a stressful environment
- Flexibility to support the business needs
- An enthusiastic team player
- Learning & Development to be embraced
- An awareness of Health and Safety is also essential
- Matched Pension Scheme
- Hybrid/Remote Working
- Access to our Employee Assistance Programme
- Life Assurance
- Enhanced Maternity and Paternity leave
- 25 days' annual leave plus 8 days' bank holiday
- Cycle to work Scheme
We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.
This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity.We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.
The Next Step...So you know, all our applications are reviewed by humans, so if you don't hear back straight away don't panic, we receive a high volume of applications and you will receive an email letting you know where you are in the recruitment process.
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About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service.We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.