[ref. n07734900] OSS and Network Domain SME - Senior Consultant/Principal level

About Infosys Consulting:

We are committed to fostering a collaborative and inclusive work environment where diverse perspectives are valued and innovation thrives.

Role Overview:

You will leverage your extensive understanding of network technologies, associated business processes, and OSS/BSS landscapes to deliver impactful solutions and drive tangible business outcomes. This role requires a strong blend of technical acumen, business consulting skills, and the ability to lead and contribute to high-performing teams.

Responsibilities:

• Lead and contribute to consulting engagements focused on OSS transformation, service management optimization, and network domain strategy for telecommunications clients.
• Utilize deep knowledge of Telco Network Domains (e.g., Fixed, Mobile, IP, Cloud, 5G, IoT) and their associated business processes (e.g., Network Planning & Design, Network Build & Deployment, Service Provisioning, Service Assurance, Inventory Management).
• Apply comprehensive understanding of OSS architectures, functions, and their integration with BSS systems.
• Provide expert advice and guidance on service management frameworks (e.g., ITIL, eTOM) and their application within a telecommunications context.
• Analyze client business requirements, identify gaps, and develop innovative and practical solutions leveraging OSS and network domain best practices.
• Define and document solution architectures, business process flows, and functional specifications related to OSS and network systems.
• Contribute to the development of thought leadership, methodologies, and frameworks within the OSS and network domain.
• Participate in business development activities, including proposal development and client presentations.
• Collaborate effectively with client stakeholders at various levels, building strong and trusted relationships.
• Mentor and coach junior consultants, fostering their growth and development within the practice.
• Stay abreast of the latest industry trends, technologies, and regulatory changes within the telecommunications and OSS/BSS landscape.
• Contribute to internal knowledge sharing sessions and practice development initiatives.

Essential Skills and Experience:

• Bachelor's degree in Engineering, Computer Science, or a related field. A Master's degree is preferred.
• 8 to 12 years of relevant experience in consulting or within a telecommunications operator environment, with a strong focus on OSS and network domains.
• In-depth understanding of OSS functional areas such as Network Inventory Management, Service Provisioning, Service Assurance, Fault Management, Performance Management.
• Strong knowledge of Telco Network technologies and architectures, including but not limited to:

o Fixed Networks (e.g., FTTH, DSL)

o Mobile Networks (e.g., 4G LTE, 5G NR)

o IP Networks (e.g., MPLS, SDN, NFV)

o Cloud Technologies (e.g., Public, Private, Hybrid)

• Solid understanding of Service Management principles and frameworks (e.g., ITIL, eTOM).
• Proven ability to analyze complex business problems and translate them into actionable technical and business solutions.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively interact with both technical and business audiences.
• Strong analytical and problem-solving skills.
• Experience in leading and facilitating workshops and client meetings.
• Ability to work independently and as part of a collaborative team.
• Willingness to travel as required by client engagements.
• Eligibility to work in the UK.

Desirable Skills and Experience:

• Experience with specific OSS/BSS vendor platforms and solutions.
• Knowledge of data analytics and AI/ML applications within the OSS and network domain.
• Experience with agile methodologies and DevOps practices.
• Relevant industry certifications (e.g., ITIL, TOGAF).
• Prior experience in a consulting role within a major consulting firm.

Personal Attributes:

• Strong work ethic and a results-oriented approach.
• Intellectual curiosity and a passion for continuous learning.
• Adaptability and resilience in a dynamic consulting environment.
• Professionalism and a client-centric mindset.

If you are a highly motivated and experienced OSS and Network Domain SME looking for an exciting opportunity to make a significant impact within a leading global consulting firm, we encourage you to apply. Join Infosys Consulting UK and be part of our talented team in London!