Customer Solutions Coordinator

• Hourly Rate: PAYE £17.64, LTD/UMB £21.83
• Location: Croydon
• Job Type: Temporary (Ongoing)

We are seeking two compassionate and friendly Customer Solutions Coordinators to join our team in Croydon. If you are passionate about making a difference and delivering exceptional customer service, this is the perfect opportunity for you.

Day-to-day of the role:

• Work as part of a dedicated complaints resource team to ensure we provide appropriate resolutions for customers.
• Investigate complaints and member enquiries, providing timely responses that offer full explanations and, wherever possible, resolutions for customers.
• Maintain high standards of customer service and ensure all customer interactions are handled with empathy and professionalism.
• Collaborate with various departments to gather information and resolve issues effectively.
• Document and update complaint data and customer interactions in the system accurately.

Required Skills & Qualifications:

• Excellent communication and organisational skills.
• Proven experience in a customer service role, preferably in a complaints handling or customer resolution environment.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving skills and the ability to handle complex customer issues.
• Experience in using customer relationship management (CRM) systems.

Benefits:

• Competitive hourly rate.
• Opportunity to work in a role where you can truly make a difference.
• Supportive team environment.

To apply for the Customer Solutions Coordinator position, please submit your CV