Apprentice Customer Service Assistant Bristol Street Motors Hyundai 10659 - Mansfield - ref. q2981415
Programme name Level 3 - Customer Service Specialist
At Vertu Motors, we live and breathe all things automotive. We want to make the journey of buying a car, van or motorbike as straight-forward as possible and believe that the best way to achieve this is to provide an outstanding customer experience, built on integrity and trust.
The Vertu Motors Group was established in 2006 and also trades under the names Bristol Street Motors and Macklin Motors. Our headquarters are located in Gateshead, but you'll find our dealerships, which represent some of the world's leading automotive brands, are established nationwide.We are proud to have a prestigious manufacturer portfolio that includes the likes of Audi, BMW, Honda, Jaguar, Jeep, Kia, Volvo, Land Rover, Mercedes-Benz, Mercedes-AMG, MINI, smart, Toyota and Volkswagen.
As well as our selection of new cars, vans and motorcycles, our dealerships also stock a wide range of used vehicles from all manufacturers - so if you're looking for a used car, van or motorbike you're certainly in the right place!
Job description
Are you interested in starting a career working in the automotive industry with a well known car dealership? Vertu Motors are offering the right candidate an opportunity to join their team at their Bristol Street Motors Hyundai dealership. If you are passionate about delivery excellent customer service and have experience of working in a face to face customer environment, this could be the perfect role for you.Apply today!
The Customer Service Advisor (apprentice) role is one of the busiest and most critical roles in our Dealerships. The role holder manages the relationship between the customer and the workshop, delivering exceptional customer service and ensuring our customer satisfaction levels are outstanding.
The Customer Service Advisor is responsible for setting customer expectations and keeping the customer updated throughout the service or repair of their vehicle. It is also their responsibility to sell additional products, take payments, and follow-up with the customer to ensure they are happy with the work completed.They will also provide support with additional ad-hoc duties as required.
As with all positions within dealerships, Customer Service Advisors are expected to uphold the highest ethical standards.
All Customer Service Advisor (Apprentices) will undertake a 15-month apprenticeship. This Apprenticeship programme has been built around a robust development pathway, creating a talent pipeline of colleagues who will support the business in Service Advisor role.
Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means customers would not consider using our competitors.
Maximising Profit Per Customer Visit:
Product Sales: Actively and professionally promote all ancillary products to achieve targets set by your Manager every day.
Up Sell: Actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
Data Quality: Accurately and consistently collect, input and manage all customer contact and vehicle data into the Kerridge system to maximise the quality and content of the customer database.
Customer Follow-up: Maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.
To become an apprentice, you must:
be 16 or overnot already be in full-time education
You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.
As an apprentice you’ll:
have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplacelearn and train for a specific job
get paid and receive holiday leave
get hands-on experience in a real job
study for at least 20% of your working hours
complete assessments during and at the end of your apprenticeship
be on a career path with lots of future potential
What is an apprenticeship?
An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.
Levels of an apprenticeship
Each apprenticeship has a level and an equivalent education level. You can start an apprenticeship at any level.
At the end of your apprenticeship, you’ll achieve the equivalent education level. For example, if you complete a level 3 apprenticeship, you’ll achieve the equivalent of an A level.
Future ProspectsGuaranteed Service Advisor role on completion of apprenticeship. Progression routes to Parts Advisor/Supervisor, Workshop Controller, Assistant Service Manager, Service Manager. Internal rising talent programmes to support career progression.
Skills requiredTo be considered for this role, you must have basic skills in the following:
- Experience of working with customers in a retail environment
- IT literacy
- Numeracy and Literacy
- Strong communication skills to deal with customers, colleagues, and suppliers.
No qualifications are required to be successful for this position. All training will be provided. To be successful in this role you will need to be a hard worker with good communication skills and someone who is able to provide excellent customer service.