Emergency Department Receptionist
NHS Jobs Bangor
Greet and receive patients and visitors into the department, where necessary directing patients around the site. Deal with difficult situations as they arise as a result of angry or distressed patients or relatives. Register all patients attending the Emergency Department on Symphony and ensure the necessary documentation is available before triage.
This may include gathering information when the patient is in relevant area e.g. resuscitation. When registering patients on the computer system, confirm with patients that their personal and demographic data is accurate and up to date. Ensure all required fields are fully completed.
Understand the importance of accurate data entry to facilitate comprehensive data quality outcomes. Signposting patients to the correct clinical area for their various treatments/tests and providing information to patients/carers/visitors/staff as required.
Use judgement to alert nursing staff of patients that appear to be deteriorating rapidly or appear to be in need of urgent medical attention i.e. chest pain, shortness of breath etc. Use professional judgement skills to determine correct prioritisation of workload, taking into account multi factorial issues i.e. acuity of department, emotional state of patients, visitors and fellow colleagues, internal stress levels, backlog of work, staffing levels etc.
Communicate effectively with a range of visitors to the department including patients who are extremely anxious and upset and also those with special needs. Adopt skills such as empathy, sympathy, tact, calmness, understanding and compassion to ensure an appropriate manner is adopted during such difficult situations.
This may include gathering information when the patient is in relevant area e.g. resuscitation. When registering patients on the computer system, confirm with patients that their personal and demographic data is accurate and up to date. Ensure all required fields are fully completed.
Understand the importance of accurate data entry to facilitate comprehensive data quality outcomes. Signposting patients to the correct clinical area for their various treatments/tests and providing information to patients/carers/visitors/staff as required.
Use judgement to alert nursing staff of patients that appear to be deteriorating rapidly or appear to be in need of urgent medical attention i.e. chest pain, shortness of breath etc. Use professional judgement skills to determine correct prioritisation of workload, taking into account multi factorial issues i.e. acuity of department, emotional state of patients, visitors and fellow colleagues, internal stress levels, backlog of work, staffing levels etc.
Communicate effectively with a range of visitors to the department including patients who are extremely anxious and upset and also those with special needs. Adopt skills such as empathy, sympathy, tact, calmness, understanding and compassion to ensure an appropriate manner is adopted during such difficult situations.
Be able to deal with people who are aggressive in nature. Develop a detailed, expert knowledge and understanding of medical terminology within the department. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
NHS JobsLlanfairfechan, 7 mi from Bangor
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
NHS JobsColwyn Bay, 18 mi from Bangor
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
NHS JobsBodelwyddan, 26 mi from Bangor
You will be able to find a full Job Descriptions and Person Specification attached within the supporting documents or please click 'Apply Now' to view in Trac.