Nuneaton - Sales Advisor

Salary: Up to £28,000 plus commission - OTE £35,000 - £38,000

This role also requires a proactive approach to managing orders, handling payments, and upselling relevant products or services to enhance the customer experience.

Key Responsibilities:

• Engage new leads with effective customer qualification to guide them towards a sale.
• Ensure all customer enquiries are answered within set SLAs, prioritising customer experience.
• Manage the complete sales process, from initial contact through to invoicing and delivery.
• Identify and promote relevant additional products or services.
• Process payments, create quotes, maintain records, and manage shipment arrangements.
• Gather post-sale feedback and contribute insights for marketing efforts.
• Oversee the customer order lifecycle, including estimates, invoices, and aftersales follow-up.
• Meet departmental KPIs and personal targets.
• Process online sales orders within 1 hour during business hours.
• Ensure timely responses to customer enquiries, complaints, and social media queries.

Skills Required:

• **Automotive Experience is Essential for this role, please do not apply if you d not have this experience. **
• **Essential** : Strong communication skills, PC literacy, CRM and accounts software experience, data entry accuracy.
• **Desirable** : Multi-tasking, MS Office skills, social media proficiency, positive attitude, teamwork, and fluency in a foreign language.

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