Assistant People Advisor, Band 4 - NHS

apartmentNHS Jobs placeGloucester calendar_month 
To provide appropriate advice and support in a timely manner to managers and staff on Trust policies, procedures and terms and conditions.
  • To support managers with sickness absence management and attend welfare meetings and first level formal sickness meetings when required.
  • Explain complex processes and procedures in line with Trust policies.
  • When providing advice ensure that all informal routes where appropriate have been exhausted and where possible resolutions identified.
  • Provide full and comprehensive support to the People Advisory team including the maintaining of electronic folders, template letters, forms etc.
  • Identify when queries require further people intervention and transition into potential formal cases and escalate to a Senior People Advisor as appropriate.
  • Contribute to the achievement of the KPIs, advice and guidance to meet service demands.
  • Compile reports when required and ensure deadlines are met eg providing workforce reports or FOI requests.
  • Analyse, interpret and present workforce data reports from ESR or case work tracker, HR Assure.
  • Signpost staff or managers to available resources.
  • Analyse queries and monitor the HR inboxes (and telephone line support) and respond as appropriate.
  • Train colleagues as required on the use of the case work tracker system (HR Assure)
  • Organise hearings, formal meetings and prepare documentation for panels.
  • Take notes at formal meetings and hearings and circulate these are quickly as possible.
  • Carry out exit interviews in a timely manner and escalate to senior members of the People Advisory Team when a further investigation is required based on the feedback provided.
  • Ensure all computerised personal records are maintained in a satisfactory manner, i.e..
processed fairly and lawfully, are up-to-date, accurate secure, and appropriate controls are put in place in order to ensure compliance with the Data Protection Act 1998.
  • To input a range of workforce data into HR systems accurately and in a timely manner.

As a member of the People Advisory team to actively contribute to the development of human resource practice and to undertake ad-hoc project work as requested.

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