Retail Regional Manager
Overview:
Job Title: Retail Regional ManagerLocation: Field Based (Yeovil – Head Office)
About Us:Screwfix is a leading retailer with a strong presence across the UK, providing essential tools, accessories, and equipment to tradespeople and DIY enthusiasts. We pride ourselves on delivering outstanding customer service, innovative solutions, and a dynamic, growth-driven environment.
The Opportunity:We are looking for a Retail Regional Manager to join our leadership team in this newly created role. Reporting to the Retail Divisional Director, you will be responsible for overseeing the performance and operations of 150+ stores within your region.
Your leadership will drive sales growth, profitability, and exceptional customer service through a team of Area Managers and branch staff. This is a unique opportunity to shape the success of your region within a thriving, fast-growing company.
What We’re Looking For:
- Experience: 10+ years in retail management, with at least 5 years in a regional/multi-unit management role.
- Leadership: Proven experience leading large teams across multiple locations, driving performance and engagement.
- Financial Acumen: Strong experience in managing P&L, budgeting, and financial forecasting.
- Customer-Centric: Deep understanding of enhancing customer experiences and driving satisfaction.
- Sales & Operational Expertise: Experience in developing growth strategies, driving sales, and improving store operations.
- Analytical & Communication Skills: Ability to analyze data and communicate insights effectively across teams.
Responsibilities:
Key Responsibilities:- Regional Oversight
- Lead and manage the performance of over 150 stores, ensuring sales, profitability, and customer satisfaction targets are met.
- Monitor Area Managers' performance through regular reviews, store visits, and performance analysis to ensure alignment with company standards.
- Ensure all stores comply with company policies, health & safety regulations, and operational standards.
- Sales & Financial Management
- Drive revenue growth by implementing effective sales strategies across the region.
- Manage regional budgets, with full P&L responsibility, focusing on cost efficiency and profitability.
- Lead efforts to support underperforming stores to bring them to profitability.
- Leadership & Team Development
- Mentor and lead Area Managers, fostering a positive, high-performance culture.
- Identify talent within the region, supporting career development and succession planning.
- Conduct regular performance evaluations and provide coaching for improvement.
- Customer Experience
- Ensure all stores deliver exceptional customer service, aligned with our brand values.
- Monitor customer satisfaction metrics and work with teams to address feedback and resolve issues.
- Operational Excellence
- Support the implementation of operational processes to improve productivity and store performance.
- Ensure effective inventory control, minimizing shrinkage and maximizing stock availability.
- Strategy & Communication
- Execute divisional strategies and initiatives to promote sales growth, product launches, and promotions across the region.
- Serve as the key communication link between senior leadership and store teams, ensuring alignment on business objectives.
- Manage crises and operational disruptions, ensuring swift resolution and minimal impact on business.
Qualifications:
What We Offer:
- Competitive salary with an excellent benefits package including bonus, exceptional pension and healthcare plans.
- Opportunity to lead and develop a high-performing team
- Scope to influence and shape regional strategies in a dynamic and growth-focused environment
- Access to professional development and training opportunities
Key Performance Indicators (KPIs):
- Sales growth and achievement of regional targets
- High levels of customer satisfaction (NPS)
- Operational efficiency and compliance across stores
- Team engagement, retention, and development
- Delivery of strong financial results and P&L management
Join us and be a part of our success story, where your leadership will have a direct impact on the growth and performance of one of the UK’s leading retail brands.
Sustainability at Screwfix
We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging.We’re on a mission to put sustainability at the forefront of everything we do. Join us.
We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead.You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.
We believe in equity for all. Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.
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