Project Support Manager Roles (Synergy Programme)

We’re looking for people who are flexible, intuitive and are comfortable taking high levels of volume, speed and complexity in their stride.

A number of exciting new roles have come up in the Synergy Programme, a cross-departmental group formed in response to Government Business Service’s request for individual departments to group together in ‘clusters’ to drive efficiencies, increase buying power and improve the quality of shared service to our end users – our people.

Your work will impact the procurement arrangements for the next 15 years, impacting over 50% of all Civil Servants – that’s 230,000 people across the four departments and arm’s length bodies.

Success of the Programme is crucial as Civil Servants rely on shared services to provide business critical tools in human resources, finance, payroll, and procurement. It affects everything we do, from joining a department as a new starter, the way we claim for expenses, how we buy goods and services such as our laptops and canteen provisions, to the way we receive our pensions when we retire.

If you’re someone who can use your experience to streamline procurement to drive out error, waste, and duplication we want to hear from you. But most importantly, we’re looking for applications from people who can also demonstrate a passion for our core ambition - delivering a once in a generation, transformed service that Civil Servants will use as a result of the Synergy Programme.

While no two days will be the same, the responsibilities may vary from role to role but including:

• Leadership – Supporting the team to deliver business change and engagement objectives and contribute to the wider programme, delivering the business case benefits and outcomes.
• Stakeholder engagement - Develop and maintain communications with internal and external stakeholders, building effective and collaborative relationships across the programme, and beyond to confidently challenge, influence and negotiate positive outcomes and solutions. Ensure Change Management processes are followed to agree and document changes to deliverables as agreed with stakeholders.
• Planning and scheduling - Ensure systems are in place to enable effective planning, scheduling and implementation. Developing and maintaining project plans and reporting on progress. Supporting the change control process, as required.
• Monitoring and reporting - Manage project controls, reporting to the PMO about the project status. Develop project performance reports.
• Governance- Supporting effective decision making and governance, including service readiness rehearsals, reporting and engaging in mechanisms that hold the programme to account on delivery.
• Assurance- Support with assurance activities and action recommendations. Organise assurance processes as required e.g. Business and Technical implementation readiness.
• Programme performance and controls- Developing and maintaining project plans, managing performance, and reporting on progress.
• Delivery planning - Commission and draft briefing papers and key documents to completion. Develop and generate planning reports and data to align with governance reporting processes to support effective decision making
• Resources - Manage workforce planning and wider resourcing requirements to deliver key implementation activities, providing information for effective decision making and prioritisation of activity. Procurement of supplies and services related to project support within Delegated Financial Authority limits.
• Support secretariat duties as required delivering meaningful outputs, auditable logs, and records for Synergy governance boards
• Financial control - Manage project spend and contribute to the compilation of budgets. Contribute to programme business cases.
• Risks and Issues - Lead on monitoring and managing potential risks and issues, developing mitigating actions and escalating as appropriate.