Business Support Officer for Planned and Surgical Care - Harrogate - ref. l49306915

Job overview

This is a fantastic opportunity to join the Planned and Surgical Care Directorate to work within the Management Team and directly for the Quadrumvirate leadership team and Service Managers.

The post holder will work to develop, implement and evaluate standards and systems across the directorate, supporting a culture of continuous quality and service improvement.

Working closely with the Care Groups, the post holder will contribute to the delivery of efficient patient pathways across specialties and undertake and support projects identified.

To manage the Admin Team within the Planned and Surgical Management Team and have an overview of the service to ensure robust cross-cover and teamwork at all times.

Main duties of the job

The post holder will support the management team within the Directorate with the day to day management of the specialities.

You will be a key member of the Management Team, supporting the delivery of performance targets, ensuring the delivery of high quality and effective services and delivering improvement projects.

You will have line management responsibilities for the Admin Team within the Management Team. The post holder will have highly-developed interpersonal skills and a team-based approach to problem-solving as well as enthusiasm. Sound operational, people management and budgetary management skills are essential and business development experience would be an advantage.

Working for our organisation

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.

Detailed job description and main responsibilities

Please see the attached job description for more information about the role.

If you have any questions, please contact us to discuss.

Person specification

Qualifications

• Degree-level qualification or relevant experience.
• IT Literate to include Microsoft Office

• Supervisory or management qualification

Experience and Knowledge

• Managing self and teams to meet deadlines and changing priorities
• Experience of managing performance and access targets
• Experience of managing patient pathways and waiting lists

• Experience of office management
• Project or financial management
• Previous relevant NHS experience in supervisory position