Administration Support Assistant

Product Support Assistant

Monday - Friday

9 am - 6 pm

£32,000 - £35,000 per annum

Additionally, supporting the development of new products and contributing to the successful delivery of projects.

Duties:

• Deliver technical product support to both the team and contact centre, resolving internal and external queries
• Conduct competitor research performing reviews of competitors and products and presenting findings
• Identify and address gaps in knowledge, products and processes through query management, member feedback and call listening
• Collaborate with internal and external stakeholders to facilitate project delivery and independently manage smaller projects
• Oversee the sign-off process for documentation, marketing and promotional activities
• Administrative support to the managers, including organising meetings, preparing slide packs, taking minutes, managing stock control and ensuring follow-through on actions
• Perform medical screenings for travel insurance and assist the contact centre and emergency services team, analysing trends and recommending improvements for efficiency and member experience
• Participate in internal and external meetings, contributing technical expertise
• Ensure customer documentation is accurate and user-friendly
• Assist the claims and complaints team with various tasks, such as sending surveys, managing logs, and updating members
• Maintain and update processes, procedures, and guides, ensuring they are documented and reviewed annually
• Represent the organisation at events and exhibitions, including weekends
• Complete at least 15 hours of continuous professional development annually

If you are a strong administrator, with excellent communication skills both verbally and written with an insurance background, please apply and Reed will be in touch.