Education Quality Administrator - London
Your new role The Education Quality Administrator is responsible for providing administrative support within the Quality Assurance, Monitoring and Improvement team.Administrative support where required for our quality assurance processes. This could include, for example:Uploading to our online filing system and formatting documents submitted by organisations, so they are ready for colleagues to analyse.Proofreading documents and uploading them to our online filing systemsProofreading and publishing content for our web pages.
Administrative support where required for our quality assurance of new medical schools and programmes. This could include, for example:Processing administrative forms for education associates carrying out visitsPrinting documentation packs and ordering name badges for visitsPreparing visit documentation so that education associates can access it online via our document-sharing portalOrganising travel, accommodation and meals for staff and education associates attending visitsRecording information about the visit on our online systemsAdministering our records to log and reconcile education associate expense claims for budgeting purposes Monitoring our quality reporting system in Siebel (this is the system that logs actions that organisations need to implement to meet our standards called 'quality items'), letting colleagues know when items have been updated by an organisation and need to be reviewed, and reporting on pending and overdue items.Meeting support for a wide range of meetings across the team.
Support would include:Scheduling meetingsCalling for agenda items and populating agendasNoting actions during meetings and keeping action logsMaintaining a forward planner of agenda items for our larger meetings. Administering and reporting on our education associates, including expense claims to support section budget forecasting, training and annual appraisals.Manage emails coming into the team's shared mailbox, liaising with colleagues to ensure emails and queries are dealt with by the appropriate person within our agreed timeframes.
To understand and apply our safeguarding policy and processes for protecting children and adults at risk of harm (including knowing how to recognise, record and report safeguarding).Any other reasonable duties may be assigned from time to time.What you'll need to succeed To be able to work within established policies and standard operating procedures with a high level of accuracy, within agreed timeframesEffective use of IT systems such as Outlook, MS Word and Excel.To demonstrate excellent written and verbal communication skills, adapting style and level of detail as appropriate.An ability to work independently with appropriate supervision, as well as an effective team member.To demonstrate excellent customer service, ensuring the needs of internal and external customers are met and our services and contact with customers are delivered positively.The ability to work within established service-level agreements whilst maintaining a high degree of accuracy and attention to detail.What you'll get in return Flexible working options available.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk