Customer Service Representative

The Role

We are delighted to be exclusively supporting a global business with their search for a customer service representative. This role is home-working, however, the team do have regular meet ups in the South East of England.

Main responsibilities:

• Overview and co-ordination of all product movements for Europe and Asia.
• Customer management to support the Sales and logistics teams in effective and timely sales planning and delivery.
• Relationship management with co-ordinating Customer and supply chain flows and requirements.
• Support finance in sales invoicing and payment monitoring.
• Support our sales team in providing customer management information.
• Responding to queries and requests from our international customer base and colleagues.
• Create and maintain customer accounts.
• Work with customers, third party partners and colleagues across the business to always maintain a high standard of customer service.
• Open order book monitoring and maintenance to maintain flow of orders through 3PL warehouse.
• Continuous review and development to support the sales process and flows.

The Person

Skills/Attributes:

• 3 years minimum of customer service and sales office administration experience, ideally in a similar sector.
• Experience of customer service experience with an international customer base would be beneficial
• Experience working through Distributors, Retailers and Suppliers; Online and Offline
• Strong communication skills
• Ability to work independently and as part of a team from home, interacting with colleagues, customers and partners via online meeting applications.
• An inherent desire to champion the needs of the customer whilst fully supporting the requirements of the business.
• Problem solving skills and the ability to identify opportunities for process improvement.
• Accurate.
• Flexible approach to tasks and coverage.
• Strong professional relationships with all customers

Next Steps

Please contact for further details.