Customer Service Executive
My client, aleading FTSE 250 basedin Jarrow, are currently seeking a Customer Service Executive to join our established team. This is an office-based role requiring a customer service driven individual.
The ideal candidate is confident and proactive with experience of customer service in a fast paced environment.
Responsibilities- Maintain accurate account and customer data. • Respond to customers inquiry within SLA and aim for one call / case resolution.
- Identify and take ownership of customer concerns
- Identify new product opportunities and generate leads
- Liase and build network with internal departments • Upsell and cross sell new products •
- • Excellent Communication skills
- Good attention to detail
- Commercially aware
- Experience in service/sales environment
- Minimum “A” Level Standard •
Manufacturing knowledge desirable
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