Head of Commercial and Operations

• Contract: 40 hours per week (flexible hours, as per agreed rota with team)
• Location: Central London Salary: £50,000 - £60,000 per annum depending on experience
• Profit related pay: In addition to the salary, profit related pay is based on a percentage of annual profit and paid once per year from our Enterprises business
• Pension: 6% Gallery contribution, 2% minimum employee contribution
• Holiday: 25 days per annum, plus bank holidays.

Each of these departments is headed by a Senior Manager, who reports to the Head of Commercial and Operations, ensuring efficient operations and cohesive coordination across our diverse offer

Main responsibilities

• Increase profits, and track progress, from our commercial operations based on ambitious, set targets and employing key performance indicators (KPIs).
• Cultivate an entrepreneurial culture, staying true to our values and vision.
• Integrate the Gallery's three commercial enterprise businesses with Visitor Relations and Events (private hires and all other activity, excluding public programmes).
• Support Senior Managers in developing annual business plans, identifying new areas of business, prioritising income generation and cost efficiency.
• Improve cost efficiency while ensuring environmental sustainability is prioritised.
• Proactively explore new business and market opportunities through events, private hires, art fairs and merchandising, aligned with our strategic vision and business plan.
• Analyse visitor and customer data in collaboration with Communications to identify satisfaction levels and improvement areas, enhancing services to align with visitor/customer needs, boost revenue and satisfaction and ensure all communications reflect our branding and tone of voice.
• Develop and implement a business intelligence reporting framework to augment income streams and analyse trends among visitors and customers.

• Work across all teams and departments to elevate visitor/customer experience, and increase attendance and income generation, based on annual set targets.
• Design and enable effective operations across the organisation, adhering to all health and safety and HR related regulations, to provide an inclusive and efficient environment for both visitors and staff
• Actively contribute to our audience development plan.
• Collaborate with the Visitor Relations Manager to optimise a customer-focused, target-driven ticketing operation.
• Partner with the Membership Manager to increase membership sales at front of house.
• Enhance the visitor experience by facilitating easy purchases and cross-promotions across ticket sales, memberships, events, café and bookshop.
• Work closely with Senior Managers to ensure compliance with all risk management requirements, including health and safety, risk assessments, site inspections, and secure necessary licenses.
• Work closely with Senior Managers to ensure all enterprise and public spaces are accessible, efficient and well-maintained, contributing to an improved overall visitor experience.
• Regularly review and update emergency procedures and building operations with the Senior Gallery Manager and Visitor Relations Manager.
• Manage tender processes and maintain communication with external contractors as required, ensuring environmental and ethical employment practices are adhered to wherever possible.
• Oversee the POS and ticketing systems, managing supplier contracts effectively.
• Ensure IT systems are operational for both front of house and office functions, coordinating with external IT support and Senior Gallery Manager when necessary

• Collaborate closely with the Director and Executive Management Team to deliver the Gallery’s strategic vision and business plan.
• Manage Commercial and Operations budget, reporting regularly to the Director and Head of Finance and providing quarterly reporting and forecasts.
• Produce quarterly reports and presentations for key stakeholders including our Board of Trustees and Finance & General Purposes Committee, Arts Council England, and other stakeholders, as required.
• Continuously identify, report and mitigate financial risks in collaboration with the Director, Head of Finance, and the Finance & General Purposes Committee.
• Oversee HR processes, coordinating with external HR consultants as necessary, and lead on recruitment, inductions and appraisals for the Commercial and Operations teams.
• Effectively manage five direct reports ensuring team KPIs and organisational objectives are met and ensuring all departments take ownership of managing their budgets/financial activities in accordance with audit protocols.
• Regularly serve as Duty Manager for the site and specific events, ready to act as the Personal Licence Holder and primary contact for Westminster City Council concerning our premises licence

How to apply

To apply please download an application pack from https://thephotographersgallery.org.uk/about-us/job-vacancies-tpg and an Equal Opportunities form.

Please note, you must complete the application pack to apply for this role, we cannot accept CV-only applications.

Please email both completed forms to vacancies@tpg.org.uk with the subject header:

Head of Commercial and Operations Deadline for applications:

Monday 21 October 2024, midday Interviews scheduled from: Week of 28 October 2024