ICT Service Desk Technician - Fixed term (1 year 11 months)
Are you organised and customer focused with a can-do attitude?
Do you have a flair for ICT technical support?
Do you have a good knowledge of supporting end users remotely and at the desktop?
We are looking for someone to join our busy Service Desk team who supports the Council’s evolving digital workforce.
This role will primarily be first line support but the management of our hardware and software assets are also a key element of this role. Keeping records up to date, organising the physical location of stock and assigned assets, managing deliveries of ICT hardware, providing mobile device support are just a sample of the different elements that the team get involved in.
The role will be varied and will underpin the exciting work currently going on in ICT to support the Council’s adapting workforce. Willingness to learn and improve is essential. Due to the front-line nature of the role, preference will be given to candidates with at least a years’ practical experience in ICT systems, covering either service desk, applications, or infrastructure.Flexibility, determination, and enthusiasm along with a strong customer service ethos and attention to detail when record keeping, are also essential.
The postholder will also get involved with starter and leaver processes, setting up accounts and ensuring new staff have good ICT on-boarding experience.
What’s in it for you?
24 - 26 days annual leave plus bank holidays£30,195 - £33,579 per annum
Hybrid Working (20%)
Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants
A Cycle to Work scheme which could save you around 40 percent on cycles and accessories
Local Government Pension Scheme and AVC provision
Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
What we can offer is a great place to work and a great team to work with. At New Forest District Council, we believe that all our employees make a valuable contribution to the work of the council and that is why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought, and self-development promoted.
We are proud of our new values for 2024, please watch this short video to find out more. LEAF Learning Empathy Ambition Fairness (youtube.com)
Click here to see why employees think that New Forest District Council is a great place to work:
Working for NFDC
We also recognise the value of a highly motivated and engaged workforce, and we actively encourage a good work/life balance.
This is a time of huge challenge and opportunity in local government and IT is at the heart of this. You will join a dedicated professional team which is enthusiastically embracing the future.
For an informal discussion regarding this post please contact Mark Osman, ICT Service Desk Supervisor at Mark.osman@nfdc.gov.uk
Closing Date: Midnight Friday 10th January 2025Interview Date: Monday 20th January 2025