Volunteer Facilitator
Job overview
The Shrewsbury and Telford Hospital NHS Trust has a valued, skilled and passionate team of volunteers across the Trust. We have an exciting opportunity to join the volunteer team and support the operation of our volunteer services. You will be led by our Volunteer Service Manager to co-ordinate all our volunteers through their volunteer journey – from the recruitment to supporting volunteers in their placement.
The role is primarily based at the William Farr House, Shrewsbury but the post holder will work across both sites and will be required to regularly deliver support at The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital.
The post holder will support the delivery of the Public Participation Team’s objectives and the Trust’s volunteer projects encompassing the recruiting, training and support of the 300 volunteers supporting our hospitals.
The post holder will be a team player with excellent communication skills with the ability to communicate with a range of different people. This is a very busy role, the capability to prioritise work, plan and implement new projects and ideas is essential.
We are excited to welcome someone with the passion, energy, and enthusiasm to embrace this opportunity to make a real impact for our patients through our volunteer service.
Main duties of the job
Work closely with the Volunteer Service manager to ensure the safe recruitment, screening, placement and retention of inclusive volunteers and ensure remuneration of out of pocket expenses in accordance with Trust policies and procedures.
Develop, ongoing training and support programme for SaTH volunteers in their areas of work, ensuring the appropriate mandatory training is completed. Maintain accurate training records including details of placement area programmes.
To be the first contact for volunteers, and enquires about volunteering, at the Trust. Maintaining and developing working relationships and networks.
Oversee placements of volunteers, working with volunteers and wards/departments to ‘match’ volunteers to placements.
Regularly review volunteer placements with the service where placed/ with their mentor to ensure any changes needing to be made are actioned in a timely way.
Anticipate and resolve any queries or issues that arise with the volunteer workforce/ placement areas, encourage volunteers and where necessary support a positive exit from volunteering i.e. suggest alternative volunteering opportunities.
Working for our organisation
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
The post holder will be part of the Public Participation Department, which includes Community Engagement, SaTH Charity and Volunteers. Within this role you will be part of a small volunteer team, as well as providing support to over 300 volunteers within the Trust.The Public Participation Team is based at William Farr House, Shrewsbury.
Detailed job description and main responsibilities
Please see the attached job description and person specification for further information regarding the main responsibilities of this role.
Person specification
Qualifications and Knowledge
Essential criteria- • Knowledge of voluntary services and relevant legislation to degree or equivalent level plus management knowledge and experience.
- • Specialist knowledge across the range of work procedures and practices underpinned by theoretical knowledge or relevant practical experience.
- • Qualifications in project management e.g. PRINCE 2
Experience
Essential criteria- • Knowledge of volunteering and its mutual benefits to those that volunteer and the organisation
- • Experience of supporting or training individuals or groups of people to develop their skills.
- • Experience in successful project management with experience of measuring and evaluating impact.
- • Previous NHS experience
Skills
Essential criteria- • Competent with Microsoft Office 365 and additional everyday IT packages (email, spreadsheets, reporting templates).
- • A good knowledge of regulations in relation to volunteering procedures, the complexities of volunteer recruitment, support and management.
- • Able to accurately manage and maintain the volunteer management database (Better Impact)
By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation.
If successful, by completing your application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.
If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider.Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.
If you require the application form in an alternative format, please contact the Recruitment Team on 01743 492402.
In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.
We are committed to making the Trust a great place to work, where all staff can reach their full potential and bring their whole self to work. We believe in promoting and enhancing inclusion, diversity and equality and welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender, disability, race, religion or sexual orientation.
Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. At The Shrewsbury and Telford Hospital NHS Trust, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.You may be just the right candidate for this or other roles.
We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need.We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.
Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.