Customer Service Assistant - RO2S
Making every mile count with service
We are looking for motivated and customer focused individuals to join our team as a Customer Service Assistant, to support the needs of Northern Customers at our stations.
Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
Make a difference. Make it last. Make it easy. Make it happen. Make it yours. These are our values.
Ready to make them yours? Join us on this journey.
What you will be doing...
As a Customer Service Assistant, you’ll play an important role for our customers, by ensuring exceptional service leading to high customer satisfaction. You’ll be knowledgeable on our routes and tickets, as well as provide support and assistance to customers in times of need and disruption.
In this role, you’ll follow rules, regulation and safety notices within the station, to ensure not only you but our stations can safely operate. You’ll make sure our stations are presentable and if there is cause for an accident or other safety related issues, you’ll be first to adhere to safety requirements and procedures.
Does this sound like you?
In this customer centric role, you can expect your day to day to be varied and rewarding. Here’s what your day-to-day activities could include:
Providing information and assistance to customers - including assisting with luggage and accessibilityOpening and securing station premises as required
During times of disruption, assist with arranging alternative transport
Maintaining a safe and tidy working environment, ensuring platforms are clean at all times and are free of hazards
Exceptional Communicator
Great Customer Service skills
Team working
Excellent time management skills
Attention to detail
The best bit....Our Benefits
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, yo’ll be able to make the most of:
Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
You can find out more here. *All Our Offers are subject to passing a medical
Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.