HART Support Coordinator
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion.When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
An exciting opportunity has arisen for a HART Support Coordinator within Merseyside based HART. This is a full time position working Monday to Friday with a commitment to join the existing on call loggist team.
The primary responsibilities of the HART Support Co-ordinator are to operate the central rostering system (GRS) to produce HART staff rosters, provide performance management information and to provide coordination, management and clerical support to the service delivery teams within all Merseyside HART operational areas.
Main duties of the job
Working with the HART training team, the HART support coordinator will coordinate and allocate competent instructors for each discipline / competence that HART covers including the oversight and allocation of training resources.
This includes the procurement of PPE for HART staff in line with trust procedures following the equipment data sheets provided by National Ambulance Resilience Unit (NARU) and coordinate accommodation for HART staff attending residential courses.
The role provides a comprehensive project and administrative support function to the HART senior management team with a requirement to monitor financial activities associated with the delivery of HART, use effective systems to provide complex information/reports in a timely manner and to deal with a range of queries relating to the activities of the Hazardous Area Response Team.
The successful applicant will join a team committed to providing the best possible response to Hazardous Area working and to enable the Trust to meet its requirements around NHS Interoperability Core Standards.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Before submitting your application for the role of HART Support Coordinator, please ensure you have read through the attached job description and person specification.
Person specification
Skills
Essential criteria- Excellent verbal and written communication skills
- Demonstrate proven analytical and judgement skills, problem solving skills and ability to make and act upon decisions.
- Excellent planning & organisational skills.
- Ability to negotiate and influence persuasively, commanding confidence and respect from colleagues.
- Ability to design and implement changes to improve systems and processes.
- Proactive and self-motivated.
- Ability to manage own time, work under pressure, balance multiple priorities and meet deadlines.
- Ability to maintain confidentiality and deal with situations in a sensitive manner.
- Competence in the use of IT software and hardware for the maintenance of records and the development and production of reports, particularly Microsoft Office 365.
- Demonstrable compassion and inclusive working practices
Qualifications
Essential criteria- Educated to GCSE standard in MATHS and ENGLISH
- Awareness of NHS rostering and procurement processes and systems
- An understanding of the principles of equality of opportunities in relation to staff and service users.
- Knowledge of information needs at senior management leve
- Knowledge of EPRR and Special Operations responsibilities to facilitate effective liaison.
Experience
Essential criteria- Significant experience of working in a similar role, providing high level planning and administrative support
- Experience working in an operational administrative position.
- Experience in the application of HR, recruitment and onboarding processes.
- Demonstrable experience of dealing with matters of a highly sensitive and confidential nature.
- Experience of interpreting statistical data effectively in order to make meaningful judgements
Values and Behaviours
Essential criteria- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best – professional and adaptable and takes pride in work
- Making a difference – act with compassion, kindness and integrity towards everyone
Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.
Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.
Right to work - You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are currently able to provide sponsorship for roles that identified under the Health and Care visa, further information on this can be found here Health and Care Worker visa: Your job - GOV.UK (www.gov.uk)
Reference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made.Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations.
Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.
DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.
Occupational Health - You will require satisfactory medical clearance.
Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.
From 1^st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).
If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.