Exeter - Medical Receptionist (Apprenticeship)
You will be a positive team player who will support the full practice team assisting where you can ensure the overall safe and effective running of the surgery. You will make a difference every day and go home feeling like a superhero. The reception team really are the hub of the surgery.
The role will be mainly telephone based working 30 hours at work between Monday-Friday (please note, one of these days will change to an 8 hour day at college one day a week during term time from March).
Main Responsibilities include:
To meet and greetpatients and visitors in a positive and friendly manner, either in person or
via the telephone.
Take telephone requests for appointments, visits, consultations, prescriptions and correspondence vital to their health needs.
To
assist and signpost patients in accessing the most appropriate appointments
with members of our nursing team, GP team, physiotherapy team, health and
wellbeing team or signposting to an external service such as pharmacy.
Using
triage guidance to ascertain patient need and ensure the best use of available
appointment time.
Deal with all general enquiries, explain procedures and make
new and follow-up appointments or support patients in accessing alternative
services.
Receive requests for repeat prescriptions from patients, pharmacy and
care home staff, and process these in a timely and accurate manner and
distribute signed prescriptions on request.
Pathology: Follow up patients withabnormal test results, as instructed by the GP.
Training
From March you will be required to attend Exeter College one day a week (during term time) working towards either of the following apprenticeships:
Level 2 Step into Business ApprenticeshipLevel 3 Business Administrator Apprenticeship
(Level of apprenticeship will depend on prior qualifications).
Qualifications required
GCSE Maths and/or English at a grade 4/C
Skills required
Computer literateConfident speaking to customers
Pleasant phone manner
Prospects
On successful completion of the apprenticeship we hope that the candidate will stay with us in a fulltime role as you will be gainingadministrative experience within the NHS.
Qualification / Standard : ST0072 Customer service practitionerDuration 18 months