Team Administrator
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you.
Job overview
Are you an experienced administrator with excellent IT skills?
Do you enjoy talking to and supporting people over the telephone?
Are you a natural problem solver?
The Childrens Bladder and Bowel Service are welcoming applications for the role of Team Administrator. To be successful in this role you will need to be competent in the use of Word, Excel and other Microsoft packages, have a good telephone manner and great office management skills, demonstrate a team player mindset but also be able to work independently whilst showcasing initiative.
The role will require you to accurately input data and maintain database information systems.
You will be the main point of contact for children, young people, their families and other organisations contacting the Childrens Bladder and Bowel Service.
Main duties of the job
You will be the first point of contact for our service users and partner organisations. You will take confidential and sensitive information while processing the information on the team’s electronic database.
You will be pivotal in arranging and booking clinics across Oxfordshire. This includes making and cancelling patient appointments as necessary.
You will work closely with our Clinical Nurse Specialists to ensure all referrals are processed efficiently, data entry is accurately gathered and recorded and the service has administrative support.
You will also liaise with Health Care Professionals, external organisations and our local GP surgeries.
You will have:
- Strong IT skills, we will provide you training on our Electronic Patient Record System EMIS.
- Excellent communication skills both written and verbal, with a pleasant and polite manner.
- An ability to work as part of a larger team and use your own initiative on when to seek guidance and support.
- An ability to maintain confidentiality at all times.
- Ability to remain calm when working under pressure.
- An ability to travel to other sites across Oxfordshire for work purposes, as required.
Working for our organisation
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.
Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"Our values are: "Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person specification
Knowledge
Essential criteria- Ability to “type and talk” in order to take referral information and process referrals accurately and efficiently.
- Experience of using Office computer programs including Excel, Word, Outlook and Teams.
- Working knowledge of using patient related electronic record systems, PCMIS & Rio.
Experience
Essential criteria- Previous experience as an Administrator.
- NHS Experience
Personal qualities
Essential criteria- Understanding of the need for confidentiality.
- Dealing with clients in a caring and understanding way.
- Ability to work effectively under pressure/with distractions.
- All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
- We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
- Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing