Training & Development Administrator
At St Basils, we are dedicated to safeguarding and promoting the welfare of children and young people. We expect our staff to create an environment and culture that promotes equality, diversity, and inclusion and advocate for anti-discriminatory practices and behaviours.
About the role:
The Training and Development Officer will support the human resources team in playing a key role in shaping learning and development across the organisation, ensuring employees are supported to grow, develop their skills, and reach their full potential.
You will embrace St Basils values and behaviours and have a loyal commitment to the ongoing development and provision of psychological informed support and services to young people who have experienced homelessness and care leavers, that promote equality, equity, diversity, and inclusion.
Key Responsibilities: Develop and maintain efficient administrative systems to effectively support the Learning and Development (L&D) function
Manage and update training databases and filing systems to ensure accuracy and accessibilityAct as a key point of contact for training-related enquiries, providing clear, professional guidance to managers and staff
Coordinate and book training courses, ensuring all arrangements are handled smoothly and efficiently
Produce and analyse attendance reports and evaluation data to support continuous improvement
Maintain and update training management information and reporting systems
Oversee and administer e-learning platforms, ensuring a seamless user experience. Coordinate the scheduling of meeting and training rooms using Outlook, optimising availability and usage
Communicate course details effectively by issuing joining instructions to staff and line managers
Organise and support the delivery of training events from planning through to completion. Prepare high-quality training materials, including copying, collation, and stock management
Maintain accurate records of both internal and external training activities and resourcesCompile and distribute comprehensive end-of-course evaluation summaries and reports.
Role Responsibilities: Provide flexible, high quality administrative support to HR & the Learning & Development team as required
Deliver a first class front of house experience, managing communications promptly and professionally while effectively triaging enquiries to the appropriate personnelCommunicate information clearly and efficiently using appropriate channels, supporting smooth organisational operations and effective collaboration across teams
Manage incoming calls and messages, ensuring accurate and timely distribution to relevant departments.
Qualifications / Experience: Level 2 Maths & English
CIPD or Learning & Development qualification desirable but not essentialExperience in an administrative role, ideally within Learning & Development or HR.
Strong organisational skills with the ability to manage multiple tasks and priorities.
High level of accuracy and attention to detail when managing data and records.
Confident communicator, able to engage with stakeholders at all levels.
Proficient in Microsoft Office and comfortable using data systemsSelf‑motivated, adaptable, and able to work effectively in a fast‑paced environment.
Knowledge: A good standard of business English and Maths.
Up to date Employment Law knowledge to be able to apply wide ranging legislation relating to the employment cycle.Hands on experience with induction processes and designing learning interventions.
Strong understanding of the full training cycle and blended learning approaches (classroom and e-learning).
Skills:Good communication skills with the ability to deal with people sensitivity, appreciate other people point of view, whilst being clear about learning and development and St Basils HR policies and procedures.
To remain confidential at all times.
Excellent interpersonal skill, including the ability to influence and promote best practice.
Strong and engaging training delivery / presentation skills.
The ability to work on own initiative, in a timely manner and to agreed deadlines.
Understanding of GDPR and its impact on the Learning & Development process.
Benefits: 28 - 36 Day Annual Leave Allowance
Employee Assistance ProgrammeTraining and Development Opportunities
Salary Sacrifice Scheme
Team Away Days
Pension Contribution
Voluntary Opportunities
Regular Supervisions