Support Workers - HTT/Crisis hub/helpline
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites.Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
Are you looking for a new challenge, are caring and compassionate and have a passion to help others or simply fancy a fresh start, then we need people who share our values and vision to join us as Support Workers working in our Home Treatment Team and newly commissioned Crisis Hub and Mental Health Helpline.
Cornwall recognises our Home Treatment and Crisis service provision as a pivotal part of the acute care pathway for people with acute mental health difficulties, and is investing substantially in them to improve care. Your experience and enthusiasm could be just what we need to expand our teams.
The team triages mental health crisis calls and referrals, providing interventions, support, guidance and signposting. The service further delivers timely and responsive face to face assessments where indicated.
This role will rotate between working in Home Treatment Team, the Crisis Hub, and helpline.
This an exciting time to join the team as we continue to grow and develop to deliver a high quality mental health response to people in crisis. We are forward thinking and innovative team and are presently working towards HTAs accreditation
You will be working in either Home Treatment Team, the Crisis Hub, or the 24 hour mental health helpline (mental Health Connect).
Main duties of the job
You will ensure effective communication between shifts and with other parts of the service and other agencies including GP’s.- You will communicate and relate with a range of employees of the Trust, visitors, service users, carers, students, members of the public and other agencies with a professional and sensitive approach using a variety of communication and customer service methods – at all times maintaining professional boundaries.
- You will receive phone calls, recording messages accurately, liaising with other administrative, call handlers and health professionals ensuring that suitable action is taken.
- Effectively use the phone system to answer & redirect calls, plus wrap-up a session.
- You will use email applications such as Microsoft Outlook and NHS Mail in order to send, receive and distribute email correspondence appropriately and in accordance with the Trust’s Acceptable Use of Information and IT – Policy and Guidance.
- You will maintain confidentiality at all times.
- You will demonstrate an understanding of the importance of effective team working within a multi-disciplinary team. Have the ability to adapt and use initiative as the need arises.
- You will have good communication skills to analyse each call using active and empathetic listening (questioning and summarising), offering sensitive, age appropriate conversation.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area.This increase the numbers of people who use out services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education/Qualification
Essential criteria- GCSE level education or equivalent
- Good literacy and numeracy skills
- NVQ level 3 in healthcare or the equivalent experience
Experience
Essential criteria- Substantial experience working in a mental health and social care setting to diploma level
- Experience in the clinical assessment of physical, psychological and social needs
- Knowledge of the Mental Health and MHA Act
At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:
- Career conversations and individual development plans for succession planning and talent management
- Protected CPD time for registered staff
- Access to a dedicated central development fund supporting CPD for all staff
- Leadership and Management development programmes
- Coaching and mentoring opportunities
- A full clinical induction programme for operational skills
- Access to a care certificate programme for our band 1-4 clinical staff
- A bespoke and robust preceptorship programme to support newly qualified staff
- Individual professional development programmes
Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:
- Suite of health and wellbeing initiatives to support our colleagues physical and mental health
- Free access to individual HARP portfolios to support revalidation for nursing staff
- Free DBS checks where required
- Discounts available from retailers, UK hotels and main attractions
- NHS Pension Scheme
- Salary sacrifice car scheme
- Cycle to work scheme
- The Trust reimburses all application costs for staff eligible to apply for EU settlement status.
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Any general recruitment queries, please contact our recruitment team on 01208 834644