Reception Team Leader
Job overview
We are seeking a dedicated and enthusiastic Reception Team Leader to join our team. If you have a passion for providing exceptional patient care and leading a team towards excellence, we want to hear from you!
About the Role:
As the Reception Team Leader, you will lead a team of receptionists and supervisors, ensuring they deliver friendly and efficient care to our patients throughout their hospital experience. We are looking for an individual to build and develop the team as part of their leadership.This role requires a commitment to our Trust’s Vision and Values, along with a deep understanding of managing diverse teams.
Main duties of the job- Overseeing the daily operations of the reception and notes preparation areas.
- Motivating and inspiring the Reception Team to achieve their goals and excel in their roles.
- Managing annual leave, sickness absences, and performance in line with Trust policies.
- Supporting frontline staff by covering reception desks as needed.
- Leading and coordinating the smooth and efficient running of services.
- Collaborating with Consultants, Lead Clinicians, junior medical staff, and other professionals.
- Independently prioritising and managing your workload to meet departmental needs.
- Maintaining effective communication and harmonious relationships with all staff.
- Ensuring compliance with mandatory training requirements
Working for our organisation
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre.We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible.Don’t just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk
Detailed job description and main responsibilities
Please see attached job description and person specification for full details of roles and responsibilities
Person specification
Education, Qualifications & Training
Essential criteria- Educated to GCSE Level, English Language and Math Grade C or above, or equivalent
- Level 3 Apprenticeship in Team Leadership or equivalent knowledge and experience.
- Level 3 Apprenticeship in Business & Administration or equivalent knowledge and experience.
- ECDL or equivalent computer literacy, with experience in using Microsoft office.
Knowledge & Skills
Essential criteria- Experience of staff and office management as a Team Leader or Supervisor.
- Excellent communication and relationship building skills, both verbal and non-verbal.
- Ability to deal with sensitive issues with staff, patients, and their relatives.
- Ability to use and work on your own initiative, using your own judgement to find solutions using analytical and problem-solving skills.
- Knowledge of healthcare processes and policies.
- Knowledge of NHS administrative procedures.
Experience
Essential criteria- Experience of working in an admin management post of a minimum of 2 years.
- Experience in aspects of staff management including leading and required Human Resource procedures with individuals.
- Experience of working in a busy office environment in a healthcare setting.
- Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff
- Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 years
- An additional day's leave to celebrate your birthday (after 12 months & non contractual) pro rata
- Access to a career average revalued earnings pension scheme
- Life assurance if a member of the pension scheme
- An extensive Health and Wellbeing offer to help you deal with life's challenges
- Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home
- Cycle to work scheme
- Uniform provided (where required)
- On site Day Nursery and Holiday Play scheme
- On site health and fitness club
- On site car parking (fee's and restrictions apply)
- Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.
SEASONAL RESPIRATORY VACCINATIONS
We continue to encourage and support our staff to participate in the seasonal respiratory vaccination programme in order to protect themselves, colleagues and their patients.
GETTING TO WORK
We offer parking on site at Salisbury District Hospital, a daily charge applies. We encourage our staff to utilise other green methods of getting to work such as cycling or walking where possible, and our Trust is well connected through the bus services to the city centre and other areas.
OUR COMMITMENT TO EQUALITY
We are committed to making Salisbury an inclusive and welcoming place for every single staff member, regardless of who they are and where they come from. Equality sits at the heart of everything we do, and we ensure that all employees have equal opportunity to develop, to apply for promotions and to work flexibly.
The Trust actively promotes a work environment free from harassment and discrimination and provides training for staff to ensure this happens. We also closely monitor recruitment activity, training, development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, martial status and age.
OTHER INFORMATION
If this job requires you to have DBS check to enable you to properly fulfil the requirements of the job, on appointment, you will be required to replay the cost of obtaining a DBS check and this amount will be reclaimed in instalments from your salary.Many staff use the DBS update service at a cost of £13 per annum but you need to sign up for this via their website.
Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.
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