Patient Advice and Liaison Service (PALS) Officer
NHS Jobs Leicester
Act as an initial contact for complaints, concerns, queries raised by patients, relatives and carers. Communicate with patients either face to face, by phone or e-mail when they raise a complaint or concern or request information. Plan, co-ordinate and facilitate meetings.
Review all responses to ensure demographics are accurate and all aspects of the complaint/concern have been covered. To receive telephone calls and personal visitors to the department. Consider enquiries acting on your own initiative, and making a judgement whether there is the need for senior input.
UHCW NHS TrustCoventry, 21 mi from Leicester
A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.
The Patient Advice and Liaison Service (PALS) provide a central and visible point of contact for any service user requiring information or advice about the Trust’s services...
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multi-disciplinary team; Facilities Directorate; Womens and Childrens Directorate; Infection control; Patient Information and Liaison Service Undertake specified direct and indirect care, clinical and therapeutic intervention as delegated...
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through proficient use of the computerised patient administration system. To work closely as part of a forward thinking team, providing a high standard of service and liaison with clinicians, patients and staff at all levels across the Paediatric...