eLab Technical Customer Digital Analytics Specialist

You may not have heard of us, but you’ll know our brands! AS Watson is the world's largest international health and beauty retailer with over 16,800 stores in 29 markets. Each year, over 5.3 billion customers and members shop with our well-known retail brands, both online and offline, including the likes of Superdrug, Kruidvat, Watson’s, Marionnaud, The Perfume Shop, and many more.

A typical day in this role includes:

• Work closely alongside the technical implementation specialists to expand website data coverage and depth
• Use SQL and Big Query, to produce always-on comprehensive reports to consolidate key onsite customer journeys metrics and critical commercial KPIs.
• Collaborate with wider AS Watson teams, to drive innovation in reporting and visualization.
• Engage with stakeholders to gather priorities for ad-hoc queries.
• Present key findings and recommendations to a variety of stakeholders
• Grow business understanding of digital performance through GA4 website and app reporting
• Support in the execution of the wider digital data strategy.

This role will be a good fit for you if:

• Strong knowledge of Google Analytics 4 and Big Query
• Proven experience working with SQL or DAX, bonus; Python/R language.
• Experience consolidating and transforming datasets within a single platform
• Proven experience of developing and maintaining dashboards that are impactful and clearly demonstrate solutions to business questions by using data
• Strong proficiency of all Microsoft tools, especially Excel and PowerPoint
• An ability to liaise with both technical and non-technical stakeholders.
• Team player and self-starter, with strong time management and an ability to effectively manage different project deadlines.
• Passionate about digital analytics and a keen interest in working across eCommerce functions to further business performance.

What you'll need:

• Analytical Mindset: Possess a keen analytical ability, with a passion for uncovering insights and exploring data-driven solutions.
• Curiosity and initiative: Proactively seek out opportunities for innovation and automation to drive efficiencies and increase effectiveness.
• Collaborative spirit: Thrive in a collaborative environment, adept at working in cross-functional teams and effectively contributing ideas and solutions.
• Adaptability: Exhibit adaptability in a dynamic work setting, able to navigate changes and adjust strategies as needed to achieve objectives.
• Effective Communication: Demonstrate an ability to communicate key insights and progress updates to both senior management and to the wider team.
• Detail Orientated: Display a high level of attention to detail in data analysis, ensuring accuracy and precision in reporting and insights generation.

What you'll get from us:

• Competitive salary, benefits, and bonus scheme.
• Discounts for you and your family from some our much-loved retailers, including Superdrug and The Perfume Shop.
• Interest free season ticket and personal loans.
• Excellent refer-a-friend scheme with up to £2000 up for grabs!
• Free financial and mortgage advice from some of our partners.
• A fantastic learning and development offering to explore.
• Lots of opportunities to get involved in wellbeing initiatives to support your physical and mental health.
• …plus much More!