View Jobs Description

• Full time and Part time positions available
• Working hours/days - varied
• Salary £22,800 plus bonus and benefits package

Job Summary

You will be responsible for all aspects of the third-party claims lifecycle delivering high energy outbound calls to motor insurance claimants to convert third party repairs and associated vehicle hire into the insurer’s preferred repair network and replacement vehicle providers, liaising with the claimant, supplier partners and setting up invoice payments.

Experience working in a similar role is desired, but not essential.

Company description

We are the UK’s leading independent insurance outsource partner, specialising in motor insurance claims, third party capture, credit hire defence plus debt recovery and we represent some of the largest insurers, accident management organisations and vehicle rental companies in the UK and ROI.

• Making and receiving calls to third-party claimants and using your skills to capture the claim into the insurer’s preferred repair network and to take a replacement vehicle (when required) from one of the partner providers
• Updating the systems of record
• Obtaining status updates on the vehicle repair and conveying this to the insurer, replacement vehicle provider and the claimant
• Obtaining the necessary invoices for the repair costs and the vehicle hire, and any specialist costs, ensuring these are properly authorised
• Prepare the pack for payment

• Knowledge of the motor insurance market
• Previous experience of providing excellent customer service
• Excellent telephone manner
• Good verbal and written communicator
• Good Excel, Word and Microsoft Office skills
• Attention to detail
• A can-do, positive mentality
• Ability to work under pressure and to target

• On target successful daily conversions
• Monthly targets met, or exceeded
• Delighted customers
• Your ability to work as a team player
• Asking for assistance early when needed

Application question(s):

• If you are not a British National, please provide your share code and DOB below as your status needs to be checked prior to review of your application*
• Do have previous work experience within the Motor insurance industry? If yes, please tell us more*

Experience:

• Motor Insurance or credit hire sector: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Aylesbury HP22 6EA