Ward Clerk, Swift Ward

Administrative and Clerical To access Cerner and identify and book appropriate follow up appointments as requested by medical and nursing staff To send any relevant paperwork or telephone patients informing them of an appointment time and any other relevant information pertinent to their appointment To be responsible for filing of patients records and correspondence Receive visitors to the ward/department and ensure that they are directed to the appropriate areas and that relevant personnel are informed of their arrival Answer telephone and co-ordinate messages, initiating action accordingly Assist with patients property checks, receipts of property and safe storage as necessary Be responsible for admitting, discharging and transferring patients on the Cerner in a timely manner To be responsible for patients food orders on the ward (liaising with the catering department regarding any patients complaints) Be responsible for logging and dealing with all patients insurance claims, forwarding to appropriate places Be responsible for categorising all blood results (Pre op results, discharge results, in patient results, liaising with doctors for signatures To evaluate patients needs, particularly when dealing with anxious, upset, abusive or aggressive patients and deal with accordingly.

Seeking supportive help from nursing staff as required Understand the need for strict confidentiality especially when dealing with sensitive information To undertake a full range of reception duties for the ward/department To deal with telephone enquiries regarding all out patient follow up appointments and to make appropriate changes/amendments on Cerner To order stationary and other office supplies including patient information leaflets and monitor usage To order ward/department equipment as required or process requisitions for repair as necessary Be responsible for ringing companies and reps to find products and prices (suitable for the ward) liaising with budget holders and procurement and ordering Be responsible for liaising with company reps regarding upkeep and orders of all ward patient equipment on loan To prepare patients records and x-rays for the ward/department To file results of patients investigations in a timely manner To run daily reports and any other ad hoc reports from Cerner for the ward/department To advise patients of waiting time for appointments To liaise with GPs, medical staff, other wards/departments, physiotherapists and colleagues as required To open post for the ward/department To book transport and fax requests as required To undertake photocopying and other general clerical duties as required for the ward/department To prioritise own workload, and work without supervision Participate in audits and surveys Assist in training others on the use of Cerner/Oracle Transfer discharge letters to GPs Assist with payment for amenity rooms Assist in completion of evolution Other Responsibilities To attend ward/department staff meetings and other meetings as appropriate To attend mandatory training as required To participate in the ward/departments appraisal process as an appraise To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.