Business Development and Improvement Support Officer - Oxford
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you.
Job overview
Are you a proactive and organised individual with a passion for making a difference?
Do you have an interest and/or experience in project management and administration?
We have an exciting opportunity for a Business Development and Improvement Support Officer to join our friendly and supportive team. In this role, you will support the Programme and Partnership Manager with key administrative and project management tasks, playing a crucial part in the continuous improvement and innovation of our services.
Your main duties will include managing business administration processes and coordinating communication with internal and external stakeholders. You'll also organise meetings, workshops and handle project documentation.
Your role will require excellent diary management, stakeholder engagement, and keen attention to detail. Join our friendly team where collaboration, professional growth, and a shared commitment to improving services make this a fantastic place to work.
Main duties of the job
The Support Officer will assist the Programme and Partnership Manager with administrative and project management tasks. This role involves aiding the Improvement and Innovation team as part of the Mental Health Improvement Programme.
The officer is expected to work independently, discerning the needs of team members and facilitating their work to ensure peak performance.- Serve as a central point of contact, overseeing the communication flow regarding commissioner communications and managing various complex portals that are used for advertising and handling commercial opportunities.
- Manage the administration function of the programme.
- Manage the business administration processes to the wider systems required, but within the context of the business development function.
- Ensure that all documentation for projects is kept up to date with version control
- Ensure that project plans and timetables are maintained and updated
Additionally, the officer will undertake the roles of project manager and bid writer when necessary.
The role includes managing and coordinating secretarial and administrative support for the community team, developing and overseeing the local performance framework to guarantee prompt and precise data collection and reporting.
Furthermore, the officer will assist Operational Leads and Service Managers with the regular management of staff-related matters, including sickness, annual leave, training, and performance appraisals.
Working for our organisation
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
For more information about this role and for a more detailed overview of the responsibilities, please consult the job description attached.
Person specification
Experience
Essential criteria- Educated to at least Degree Level or equivalent with evidence of numerical skills.
- Evidence of continuous personal and professional development.
- Business Administration or Management qualifications.
- Experience of Performance monitoring / performance management.
Skills
Essential criteria- IT literate with advanced skills in Microsoft Excel, Word, Powerpoint.
- RSA Typing Qualification/ECDL Knowledge of NHS national data sets. Knowledge of NHS performance agenda.
Personal Qualities
Essential criteria- Positive, reliable and flexible approach with practical problem solving abilities. Works well under pressure. Ability to plan workload and manage own workload. Motivated and proactive. Analytical. Team Player
- All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
- We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
- Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing