Medical Secretary
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme.All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Job overview
The Children and Young People’s Community Eating Disorder Service provides community support and hospital in-reach. This service supports young people and their families in the community to manage their condition and prevent hospital admission.They provide family based therapy in a range of settings as well as specialist clinical assessment and in-reach to paediatric and acute mental health settings
An exciting opportunity has arisen for a Band 4 Medical Secretary to join our administrative team and to support our medical team, including a Consultant Psychiatrist and the clinical team.
The post holders main responsibilities will be;- Be able to work efficiently and effectively to maintain productivity and to meet agreed deadlines
- Have excellent organisational, communication and interpersonal skills, with both internal and external stakeholders on all levels
- Excellent knowledge and day to day use of Microsoft Office packages to include Outlook, Word, Excel, MS Teams and excellent keyboard skills
- Ability to collate and analyse complex data (including reports from RiO), creating accurate statistical reports, and presentations
- Ability to be self-directed, motivated and contribute positively to the service.
- To provide pro-active and forward thinking with the ability to use your own initiative
- To be confident in prioritising and negotiating conflicting workloads and managing time accordingly
- Reliable diary management - Proactive in addressing minor conflicts and problem focused in suggesting potential solutions
- Experience of accurate high-volume of effective minute taking skills and ensuring all actions are acted upon - this may include live typing
- Excellent verbal and written skills and communicate professionally and effectively at all levels
- Proficient audio typing
- Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff with a flexible approach
- Communicate openly and effectively to both internal and external stakeholders on all levels, ie referrers/service users and families pivotal to the service
- Managing and maintaining effective office system with the skills and knowledge of an experienced medical secretary
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
To express an interest in this post please describe your suitability and skills in line with the enclosed B4 Medical Secretary job description. You should currently hold the required level of qualification or have proven experience as outlined in the essential criteria, if you do not meet this criteria you may not be shortlisted.
The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.
NOTE: The base for this post will initially be at Ravenswood Clinic, however we will be decanting to Benton House, Sandyford Road, Newcastle upon Tyne, NE2 1QE
The post holder may also undertake additional duties as directed by the Administration Manager.
For informal discussions or site visits please refer to the contact information section.
Please find attached job description for full details.
Advertising date : 25^th February 2025Closing date : 11^th March 2025
We welcome your application.
Person specification
Education and Qualifications
Essential criteria- Educated to O-Level/GCSE standard
- RSA Level III/ OCR 3 in Text Processing (including text preparation) with knowledge acquired through further experience
- NVQ 3 in Business and Administration
- NVQ Level 3 in Customer Care or equivalent
Knowledge and Experience
Essential criteria- Good working knowledge of office procedures
- Effective Diary Management skills
- Previous secretary/clerical experience
- Ability to uphold confidentiality at all times
- Knowledge of Patient Information Databases
- Working knowledge of Microsoft applications
- Knowledge and understanding of relevant medical terminology
- Knowledge of working in an NHS environment
- Experience in using stock ordering system
Skills and Competencies
Essential criteria- Excellent organisational and problem solving skills
- Excellent communication, interpersonal and negotiation skills both verbal and written
- Effective minute taking skills
- Audio typing skills
- Able to work under pressure and meet required deadlines
- Ability to be pro-active, forward plan deal with conflicting situation
Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.