Customer Service Supervisor

Are you an experienced Senior Customer Service Advisor ready to step up and take more responsibility?

Or an experienced Customer Service Supervisor ready for a new challenge?

If so let's chat!

We are JTX Fitness a family-owned direct-to-consumer supplier of home fitness equipment. We're looking for a new Customer Service Supervisor to join the team.

Tasks

You'll be managing a couple of Customer Service Advisors with the support of our Customer Service Manager. We deal with customer enquires via phone, email, live chat and even the occasional visitor to our showroom.

Our peak season runs from November to January so we'll help you get up to speed with our products and systems in time for the big rush. During this period you'll also be hands-on dealing with customer enquiries and taking escalations from the team.

Outside of peak season, there is greater flexibility for project work and supporting other areas of the business.

Requirements

So we're keen to hear from people who are friendly and professional when dealing with customers via phone or email.

You don't need to have managed others before but you'll need to show you have the right approach and people skills to be sucessful. This should inlcude some elements of training or mentoring others to be sucessful.

We are open Mon-Fri 9-5.30 and this is an onsite role based in Shoreham-By-Sea.

Benefits

We offer a great working environment within a business that really cares about customer satisfaction, working with a friendly and fun team.

Annual Bonus

25 days holiday

Pension

Staff discounts & Socials.

Get in touch for full details.

JTX will never discriminate on the basis of gender, race, colour, religion or belief, sexual orientation, disability, age, marital status, or any other protected class.