Macmillan Information Support Officer | Liverpool University Hospitals NHS Foundation Trust

This includes sensitive, supportive advice at time of need.

For this post you will need to be well organised and have good communication skills and be computer literate. Working within a small team you will have the ability to work both under supervision and independently across hospital sites.

You will use your knowledge of cancer care to support people living with and affected by cancer, and perform holistic assessments, choosing the most appropriate approach to establishing the individual information and support needs of each client.

You will provide advice and emotional support and signposting to service users, patients, carers, friends or family members via email, on the phone or face to face regarding cancer diagnosis, prognosis, treatment , living with cancer and bereavement.

You will have contact with those who are worried they may have cancer or are awaiting test results and who require assistance and signposting appropriately.

As we are a hospital-based service, you will be required to visit wards and outpatient areas to support service users.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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Facebook – Liverpool University Hospitals Careers

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Essential:

You will have experience of working within the Healthcare environment and have some knowledge of cancer and Macmillan

Knowledge and understanding of key legislation, e.g. data protection, confidentiality, and safeguarding procedures

Excellent communication skills, both written and verbal

Experience using the Microsoft Office suite of applications

Demonstrate flexible working patterns

This advert closes on Thursday 13 Mar 2025