Global Quality Assurance and Compliance Manager
About Our Client
This leading company based in Birmingham supplies specialist consumer products to broad customer base. As the Global Quality Assurance Manager, you will lead in ensuring efficient, flexible and responsive processes to meet customer needs. You will be leading the site and overseeing quality procedures across the supply chain supporting the wider business in maintaining compliance to GMP and ISO9001.
Job Description
As the Global Quality Assurance Manager you will be instrumental in maintaining and advancing the company's quality improvement strategy. You will be working closely with the senior management contingent, suppliers and customers to form a best practice working culture.Key Responsibilities include:Ensure all products are fit for purpose, meet the requirements of acceptable quality, are safe and consistently meet legal and regulatory compliance to local markets.
leading a team to plan, direct and coordinate quality assurance programs and formulate quality control procedures and policies for a broad product range.- Lead on ensuring due diligence, risk assessment and compliance within all markets - product, packaging including continual research for forward legislative and regulatory changes.
- Actively engaged and support all new product development - advisory, technical liaison and support with manufacturing, testing and critical path management.
- Product performance data analysis, reporting and rectification action
- Actively engaged and supporting all growth market and customer activities - researching and commercially enabling customer and market requirements.
- Waste and recycling compliance and reporting
- The first point of escalation for customer issues and work closely with the all departments involved to ensure that customer complaints are effectively dealt with and rapidly resolved
- Lead route cause analysis, resolution and future proofing activities.
- Liaise with other departments throughout the company to ensure quality management systems are implemented and functioning correctly.
- Lead the quality team to achieve company goals and standards.
- Provide technical expertise to the extended network on quality, regulatory and compliance practices across a global landscape.
- Build close relationships with our operational and functional teams to achieve right first time standards.
The Successful Applicant
A Quality Assurance Manager with consumer product manufacturing experience and exposure to supplying products in other countries. The successful applicant will also have the following:
- Knowledge of all key elements of a Quality Management System and full understanding of ISO 9001 or GMP
- Proven compliance experience (ideally with global exposure)
- Exposure to multiple material categories and un understanding of consumer packaging and surrounding legislation (e.g. global recycling requirements, standards and packaging waste reporting)
- Experience of New Product Development processes and working closely with factories and suppliers at varying stages to ensure quality procedures are consistently implemented
- Commitment to researching and embedding best practice quality procedures and new regulations
- Driven, motivated, results and goal orientated
- Excellent communication skills and the ability to build and maintain successful relationships at all levels (internally and externally)
- Circa £70,000 per annum + Additional Benefits
- Collaborative working environment
- Hybrid working model