Helpdesk Administrator

apartmentTironem Staffing Ltd placeHorwich calendar_month26/09/2024

We are looking for a Helpdesk Administrator to work in Bolton short term till 25th October 2024

0900 - 1700 Mon to Fri, 1 hour lunch provided. 37.5 hours.

Essentially will be responsible for managing jobs from start to finish. Excellent communication skills is essential and computer literate, particularly MS Office. Someone with more than 5 years office experience, preferably in a FM industry is desirable but not essential.

General admin

Contract Support, Word, Excel, PowerPoint, (Microsoft project and visio an advantage).
implement good processes regarding storage of information (timesheets, annual leave,

sick leave, quotes, purchase orders, consumable spend etc)

To be a central point of contact for all suppliers
To coordinate subcontracted works and ensure works are correctly allocated to the best

displaced supplier

To liaise with suppliers, instructing works and acting as a first point of response
To lead on supplier communications through telephone, email and CAFM (Computer

Aided Facilities Management) system based communication tools

To raise and issue Purchase Orders
To Jeopardy Manage the supply chain – chasing jobs which are nearing the due date and

instigating the escalation process where appropriate
Ensure all supply-chain jobs are processed in line with the agreed SLAs and priority response times.

Feedback information or any issues that may affect the contract performance or cause client dissatisfaction
To update the CAFM system with latest status and comments relating to jobs issued to the supply chain
Ensure the customer is kept aware of the progress of a job and any reasons for delay relating to the supply chain
Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out

customer service feedback questionnaires.

Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect

correct priority for work based on health, safety, business criticality and customer expectation.

Administer the CAFM system, ensuring information is correct and kept up to date.
Quality check jobs are closed off in a timely manner to the correct standard through liaising with site-based colleagues.
Maintain awareness and contribute to the achievement of KPI and quality standards.
Ensure timely management of complaints, maintaining efficient and professional communications with all parties.
Comply with all company policies & procedures and maintain company standards.
Provide clerical and administrative support including email boxes, customer satisfaction surveys, any ad-hoc requests as

required.

Any other ad hoc duties which may be requested by management

business_centerHigh salary

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