Helpdesk Administrator (5666)
Murray Recruitment is currently seeking a Helpdesk Administrator on behalf of our client, a leading UK Facilities Management provider based in Glasgow. This is a permanent opportunity, ideal for an organised and proactive individual to play a key role in the effective management of reactive works.
Role Overview:Reporting to the Service Desk Manager and Supervisor, you will be an essential member of the team, responsible for overseeing the reactive works process with engineers and sub-contractors, ensuring that contractual priorities and deadlines are met.
Key Responsibilities: Confidently handle incoming calls from clients, engineers, and operations teams.
Log and assign jobs to engineers or contractors, adhering to client-set SLAs.Monitor the Helpdesk mailbox, ensuring all enquiries are addressed promptly.
Take full ownership of jobs from inception through to completion.
Raise and issue purchase orders as required.
Ensure relevant safety permits are raised for engineers.
Track and chase all open jobs, providing accurate updates in the system.
Monitor the progress of all jobs, ensuring timely closure.
Participate in weekly conference calls to review outstanding jobs.
Support the client’s security clearance process by forwarding clearance requests in a timely manner.
Assist the coordinator with administrative tasks related to the role.
Essential Requirements: Proficient in MS Office, particularly Word and Excel.
Strong customer service skills; previous experience in scheduling, planning, or a helpdesk environment is advantageous.Excellent telephone manner and communication skills.
Ability to work independently and as part of a team.
Flexible and adaptable approach to work.
Solution-focused with a keen attention to detail and strong organisational skills.
Benefits: Salary up to £26,500 DOE
Monday to Friday, 40 hours (between 8am – 5pm)25 days annual leave plus 8 statutory holidays.
Pension scheme.
Share scheme.
Employee discount scheme.
Additional flexible benefits.
Not the job for you but know someone who would be perfect for the role? Why not refer a friend? If they are successfully placed in the role, you will receive £250 worth of vouchers? Refer a friend.