Medical Secretary

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Association
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

Always improving

CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?

Job overview

This is an excellent opportunity to join our Children and Young People's Service in North Cumbria, which aims to provide a high quality patient focussed service.

We are looking to recruit a competent and professional Medical Secretary, to be based at either the Carleton Clinic, Carlisle or Lillyhall Business Centre, Workington. Our team comprises; Medical Secretaries, Administration Officers, Clinical staff including Psychiatrists, Psychologists, Nurses, and Allied Health professionals.

This role is crucial to the efficient day to day delivery of the service.

Candidates are required to meet the mobility requirements for this post as travelling between sites in North and West Cumbria may be required.

Main duties of the job

There is a requirement to monitor consultant caseloads, take minutes, set up meetings, manage diaries and book clinic and meeting rooms as necessary.

This is a senior role within the administration team and the post holder would be required to assist the Administration Manager, and the Administrative Team Leads with the day to day management of workflow within the service, to support and train administrative colleagues as required.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

Please refer to the attached Medical Secretary job description.

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.

Full time, 37.5hrs per week Monday to Friday.

Closing date : 7th January 2025

We welcome your application.

Person specification

Education and Qualification

• General level of education to O-Level/GCSE or equivalent with a minimum of level C in Maths and English
• RSA Level III/ OCR 3 in word processing with knowledge acquired through further experience
• NVQ 3 in Business and Administration

• NVQ Level 3 in Customer Care or equivalent

Knowledge and experience

• Good understanding of Microsoft Office applications, particularly Outlook, Word and Excel
• Good working knowledge of office procedures
• Previous secretary/clerical experience
• Knowledge and understanding of relevant medical terminology
• Effective minute taking skills
• Ability to uphold confidentiality at all times

• Experience of working in an NHS environment
• Electronic diary management experience
• Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures

Skills and competencies

• Excellent organisational and problem solving skills
• Excellent communication and interpersonal skills both verbal and written
• Ability to prioritise own work in order to meet deadlines and work under pressure with minimum supervision
• Ability to be pro-active, forward plan and deal with conflicting situations

• Audio typing skills
• Ability to maintain and update Patient Information Systems e.g. RiO

Personal characteristics

• Self-motivated and able to work both independently and as part of a team
• Ability to build positive working relationships with internal and external colleagues

Additional Requirements

• Able to meet the mobility requirements of the post

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.