Prescription Clerk (Ventnor Medical Practice)
To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly. To ensure that patient queries on medication are highlighted to the relevant clinician.
Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications Provide an effective administration service as part of the Practice team to ensure the smooth and uninterrupted service of prescription support to clinicians Run analysis reports and gather data from a variety of sources for sae management of repeat prescriptions, co-ordinate medication reviews/changes and continuous improvement.
Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives Maintain knowledge and stay up to date with Practices formulary and national restricted drugs list Work under direction from lead Clinician to make drugs inactive if they have never been issued, or have not been issued for the specified period of time.GENERAL ADMINISTRATION To have a thorough knowledge of all practice procedures Processing and distributing incoming and outgoing mail Filing and retrieving paperwork/correspondence, including filing to patient records Computer data entry, processing and recording information in accordance with practice procedures Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
MEDICAL RECORDS MANAGEMENT Ensure that all records accurately compiled in advance for each consulting session. Retrieve and refile records as required, following records management processes. Ensure correspondence, reports, results, etc., are filed in correct record. Processing repeat prescriptions in accordance with practice guidelines Handing completed repeat prescriptions to patient and checking names and address.