Customer Service Advisor
Location: Bridgwater, Somerset
Salary: Up to £30,000 per annum
Hours: Monday-Friday 8.45am-5.15pm
Benefits: 22 days holidays (raising by 1 day each year, up to 25 days max) plus 8 bank holidays, pension contributions: 4% employer, 5% employee, provision of company uniform, on site parking, staff canteen with free teas and coffees, Christmas and New Year shutdown (small part of annual leave is covered for this period), after 6 months of employment, they offer the option to work from home up to 6 days per month
About the Role: We are seeking a dedicated and detail-oriented Customer Service Advisor to join our client's dynamic Commercial team. As a Customer Service Advisor, you will be responsible for coordinating the complete order process from initial contact with the customer through to order processing and follow-up.You will ensure that each step is completed efficiently, engaging with various business departments to guarantee timely and accurate order dispatch.
Key Responsibilities:
- Order Processing: Accurately process all customer orders, ensuring all requirements and details are met.
- Customer Communication: Maintain professional and effective communication with customers via telephone, email, letter, and face-to-face interactions from order placement to delivery.
- Data Management: Keep precise records of customer interactions and maintain customer price lists and documentation.
- Sales Support: Assist the Sales team by providing requested information and preparing and dispatching samples.
- Complaint Resolution: Address and resolve customer service issues, escalating problems when necessary.
- Administrative Support: Manage telephones, answer main reception and barrier access lines, and assist the accounts team with invoice queries.
- Problem Solving: Identify and address challenges, utilising available resources to achieve desired outcomes.
Experience and Qualifications:
- Strong customer service background, prior experience of manufacturing is desirable.
- Excellent attention to detail in a demanding environment with the ability to adapt to changing priorities.
- Self-disciplined with exceptional time management and organisational skills.
- Good team player with a flexible approach and the ability to work with multiple stakeholders.
- Excellent communication skills, both written and verbal.
- Professional, engaging, and able to drive results with minimal supervision. Resilient to changing customer demands.
How to Apply: If you are passionate about providing exceptional customer service and meet the above qualifications, we would love to hear from you. Please apply online, or send your CV directly to taunton@office-angels.com. If you would like to discuss the opportunity in more detail prior to application then please contact the team on 01823 285440.
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