Emergency Department Clerical Officer | The Shrewsbury and Telford Hospital NHS Trust

We currently have vacancies at The Royal Shrewsbury Hospital Emergency Department Reception and Ward Clerk team. The successful applicant will be part of a group of employees which comprises of medical, nursing and administrative staff who provide a high standard of service to patients and relatives attending the departments.

The successful applicants will need to have experience of delivering a high standard of customer service in a customer facing role; possess good IT skills and remain calm under pressure. A good telephone manner, confidence and a positive way of working is essential.

You will be required to be flexible within the contracted hours in order for the service to be fully covered. Full training will be provided for all candidates.

The working hours will be discussed at interview, however, these will be worked on a 24-hour varied shift pattern, which could include days 8am-8pm, Christmas day, weekends, bank holidaysandnight shifts 8pm-8am. Cross site working could be required at times.

The post holder will provide clerical, administrative and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for within the department, and to provide information for patients, relatives and internal and external agencies, on A&E status.

The post holder may be required to work anywhere in the department to cover short term absence or annual leave.

You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.

For full duties and responsibilities please refer to the attached document entitled Job Description.

This advert closes on Monday 7 Oct 2024