Credit Collections Manager

• Annual Salary: £50,000
• Location: Norwich
• Job Type: Full-time

Reed Finance Norwich are seeking a Credit Control Manager to oversee our clients Billing & Collections Team, ensuring effective management of the credit control team. This role requires a detailed knowledge of credit control, combined with excellent leadership and communication skills.

Day-to-day of the role:

• Lead billing and collections activities, ensuring alignment with company standards and compliance with Head Office requirements.
• Balance team support, coaching, and development with responsibility for managing your own debtor portfolio.
• Communicate effectively with clients via email, telephone, and face-to-face meetings to resolve queries and reduce aged debt.
• Advocate for and instigate efficient query management, collaborating with team members and other stakeholders to identify exception trends and reduce booking errors.
• Contribute to the delivery and improvement of management and operational reporting.
• Regularly review and adjust client account allocations to credit controllers to ensure equitable distribution and alignment with any organisational changes.
• Develop and initiate new or adjusted credit control activities to enhance financial returns and service provision to company clients.
• Serve as a reference point for the Norwich team and other business areas, supporting vendor relationships and related business processes.

Required Skills & Qualifications:

• Strong knowledge of credit control, debt management, and exception management.
• Excellent communication, leadership, and customer service skills.
• Ability to prioritize multiple tasks and maintain strong attention to detail.
• Proficiency in Microsoft Office Suite and other relevant business software.
• Knowledge of regulatory and legal requirements related to credit collection.
• Leadership or coaching experience necessary.
• Qualifications in Credit Management or Accounting.

Benefits:

• Extensive company benefits package
• Hybrid working
• On-site parking

If you feel you have the relevant qualifications and experience for the Credit Control Manager position, please apply online with a copy of your CV attached.

If you have any queries regarding the vacancy, please call and ask for Cal.