Portfolio Sales Consultant

The company

At Fora, we’re fueled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totaling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates.

Ocado, The British Fashion Council, BP and Pangaia are just some of the businesses who call a Fora workspace home.

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.

The Role

This role involves spending at least one day per week in the field with Portfolio Managers, visiting available spaces, collaborating on Business Development efforts, and supporting the growth of license fee rates. Effective teamwork and excellent time management skills are essential to successfully handle all live opportunities.

• Client consultation - Consult clients by learning about their business and potential needs. Build rapport and liaise with the prospective client to comprehensively qualify the requirement and advise on the best solution.
• Manage inbound enquiries - Be the first point of contact for clients interested in Fora work spaces. Respond quickly and efficiently to requirements, answering space queries and preparing pricing quotes to suit client requests.
• Maintain high conversion rate - Responsible for the conversion of the enquiry to viewing stage through objection handling and detailed discussion about Fora portfolio options. Arrange viewings with the Portfolio Manager and provide a comprehensive qualification brief ahead of the tour.
• Collaborate with Portfolio Managers - Work alongside Portfolio Managers to understand occupancy gaps, support achieved rates per building and assist with Broker/Agent communications where required.
• Build trusted relationships with Brokers and Agents - Work to build long-term relationships with new and existing partners. Engage with Brokers & Agents to provide accurate pricing and availability for client requirements, source additional opportunities and engage in Business Development activity.
• Industry & Networking Events - Attend Broker & Agent events where required to network with key partner accounts and represent the Fora brand.
• Deliver high sales data quality - Efficiently use Salesforce to manage all requirements and ensure prompt client communication. Maintain high sales data quality to ensure accurate reporting and analysis.

• 3+ years’ experience working in telephone-based role
• 2+ years sales experience
• Client Account Management
• Business Development
• Customer service and call handling
• Flex Industry experience desirable
• Experience managing partner accounts desirable
• Outlook
• CRM Experience, Salesforce desirable
• MS Office (Word, PowerPoint and Excel)

Benefits

• Quarterly Commission based on KPI's
• Flexible working hours
• Hybrid working
• 28 days annual leave
• 2 weeks work from anywhere
• Healthshield
• 5% Pension scheme
• Life Assurance
• Cycle to Work Scheme
• 25% Discount at The Office Group Cafes
• Summer and EOY events