Customer Service Assistant
The people are the beating heart of the Saffron Building Society, and it takes each one to provide the service they are rightly proud of.
This is a full-time role working Monday - Friday, as well as 2/4 Saturday's which is paid in overtime. Another requirement of the role would be occasional travel to Bishops Stortford branch when needed.
The day-to-day role:
- Ensure there is always a high level of customer service by providing an efficient and accurate counter service to all members.
- Carry out counter transactions for all account types, in accordance with the Society’s Policy & Procedures and regulatory standards.
- Supporting all members over the phone/live chat with any queries relating to their online account or other business needs
To be successful:
- You will have excellent customer service ability.
- Be able to work on-site 5 days a week with alternate Saturday mornings (paid at time and a half)
- Excellent communication skills.
- Preference for the ability to drive.
Benefits:
- Recognition Scheme
- Discounts through Saffron rewards
- Annual bonus scheme
- Physical, mental, and financial wellbeing support
- Pension, Life Assurance & Income Protection
- Holiday exchange
- Staff Mortgage Benefit
- Cycle to work scheme.
If you would like to join a diverse and supportive employer, click the apply button now
- The ability to understand and apply corporate policies and procedures consistently.
- Good rate of pay
- Amazing experience within...
In this role, you will have the opportunity to deliver a consistently high standard of customerservice whilst completing banking transactions as requested in our Chatham branch.
Your responsibilities will include:
- Building rapport face to face with our...
experience, in an operation like no other.
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